Field Application Engineer

7 days ago

Bengaluru, India Moxa Full time
Description

 Purpose of this Position：1. Maintain good relationship with customer by providing pre-sales and post-sales technical support to Key Accounts & Preferred Account (KA &PA).2. To provide technical consulting and problem solving.3. To support PoC, FAT and product testing4. To provide technical training, on-site seminar to customer5. Support additional task required by supervisor to achieve strategic objectives Major Areas of Responsibility：1. Work closely with the CSM/RSM/BDM/KAM to provide technical support & solutions for KA & PA –To answer request for proposalTo resolve customer’s applications via technical expertise.To obtain customer’s satisfaction.2. Project support in Pre-sales stage and Post-sales stageTender Document study and analysis.To propose suitable solutions, execute POC(Proof Of Concept) and FAT (Factory acceptance test) for Moxa’s channels and end customersSupport pre-sales activities such as seminar, customer visit, exhibition, to present product features and value proposition.3. To provide Internal/External technical training to either Moxa colleagues or customer4. To handle additional assignments or projects on demand which required by supervisor to achieve strategic objectives-

Qualifications

 Minimum Job RequirementsFluent in English language.College degree in Engineering or related degree.Quick learner for technical knowledge.At least 3 to 5 years of working experience for network product.CCNA, CCNP, or above is preferred.Familiar with network technologies such as VLAN, RSTP, IGMP, NAT, VPN and Routing Function.

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