Account Manager

4 weeks ago


Gurugram, India Tatvic ® Full time

About us ?


Tatvic, is a marketing analytics company focusing on generating insights from data using long association with Google & its infrastructure. We breed,recognize and reward performance. As a company we are growing very fast & we are under transformation. To enable this transformation we need future leaders with eyesight which balances execution & strategic understanding.

Website:


Responsibility 1: Responsible for expansion of the account in terms of provisioning solutions. This need to further lead to increase in revenue

  • Ensure SAM shows value addition and needle movement in Client’s KPI’s/goals/problem area by the ongoing delivery of solutions/services
  • SAM should identify opportunities in the existing account which can be an upsell/cross sell and close the opportunity in terms of sales with the existing client
  • Able to connect the clients problems/KPI's to our offerings
  • Probe CMO’s strategic problem through discovery meeting
  • Ability to create solution presentation aligned with client’s strategic challenges
  • Ability make customer agree to proposed solution and inspire to change behavior


Responsibility 2 : Build client and partner relationships

  • Navigate client’s internal hierarchy to generate superior relationships & influence & ensure each SAM reaches out the different POC’s
  • Reach out to the Google Account Manager responsible for the client relationship and understand the change in Google Strategies


Responsibility 3 : Be a client’s partner to provide client’s perspective to delivery team to drive value to the customer in sync ups

  • Ensure we add value in account reviews by showing client value in our solutions/services, by addressing the points covered in the last meeting and utilizing the customer time for value addition and not stating the obvious
  • Be gilding light to internal delivery team to provide them with perspective of client’s key goals


Responsibility 4: Manage effective Project Management practices for internal & external stakeholder

  • Lead the project team ensuring that the client-first culture is built within the team
  • Drive consolidation of different activities that are going in parallel to thread them into singular project
  • Prepare the work breakdown structure and monitor the project progress proactively
  • Lead the project team ensuring that the client-first culture is built within the team
  • Set client’s expectations for project’s timeline, outcome and good or bad results a given project can lead to
  • Alert client if time, resource that can drive project to failure
  • Ensure that billability is as per the scope of work and so is the collection as per contracts
  • Develop a communication plan that enables stakeholder management
  • Manage client expectations and escalations
  • Ability to understand projects risk and translate it to delivery team with suggestions to mitigate it.

Experience required - 3 to 6 years


Note : We are looking for people who can join us immediately in 15-25 days.


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