IT Support- Voice
1 month ago
Job Role: Service Desk
Shift Timings: Rotational Shift
Working Days: Rotational off
Work Type: IT Support role (voice)
Salary Package: 2.4 lpa
Role: Full time
Work From Office Mandatory
Locations Available: Pune, Noida and Hyderabad
Key Responsibilities:
end-user questions via phone and email on all IT supported applications
first-line investigation and diagnosis
logging and ownership including routing/assigning/escalating in between teams
an issue and search the relevant information through tools provided
basic computer/laptop hardware, OS and browser issues remotely, if required access client system via remote desktop tools and troubleshoot to resolution
Account Management
ticket during its lifecycle.
customer and user satisfaction surveys / call-backs as agreed
personal and Common Mailbox.
with internal/stakeholder/customer via e-mail/tool.
remote assistance on software/application issues via the tool provided
KB/KEBD for solutions.
reporting on self-workload.
to SLAs and compliance.
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