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Implementation Lead
6 days ago
Job Description :
Role & Responsibilities :
1. Subject Matter Expert :
- Serve as a domain, product, and process expert.
- Act as a liaison with clients to drive solution delivery.
- Lead business analyses and provide product & implementation expertise to clients.
2. Requirements Baselining & Solutioning :
- Conduct deep-dive sessions on clients' business & functional requirements.
- Compile and finalize requirement specifications and blueprint documents.
- Drive application configuration, system integrations, and customizations.
3. Project Management & Delivery :
- Define project plans with timelines, milestones, and review cadences.
- Lead review meetings to drive decisions and escalations.
- Communicate project progress and manage key concerns / issues.
- Facilitate user-review / testing sessions, gather feedback, and drive fine-tuning.
- Ensure timely milestone sign-offs and facilitate training sessions.
- Be responsible for the successful delivery of functional and technical components, maintaining high customer satisfaction.
4. Stakeholder Management :
- Build strong relationships with internal stakeholders, clients, and external partners.
- Manage a team of implementation consultants across projects.
- Drive change management for successful adoption.
- Serve as the point person for problem-solving and troubleshooting.
5. Financials & Collections :
- Be aware of payment milestones and facilitate timely invoicing and collections.
- Drive discussions and alignments on change requests.
Ideal Candidate :
Professional Background :
- Management Consulting : At least 3 years of experience in project-managing, client-facing, and team-managing roles.
- Supply Chain Domain : Proven experience in supply chain management, with an understanding of relevant processes and challenges.
- Project Management : Demonstrated ability to manage complex projects with multiple stakeholders and tight deadlines.
- Team Management : Experience leading teams, with strong leadership and motivational skills.
Technical Skills :
- Proficient in project management methodologies and tools.
- Experience with SaaS applications and solution delivery.
- Strong business analysis skills, with the ability to compile and finalize requirement specifications and blueprint documents.
- Knowledge of application configuration, system integrations, and customizations.
Industry Experience :
Experience in Retail / Fashion & Lifestyle industries is desirable, providing an understanding of industry specific challenges and solutions.
Education :
MBA from a Tier 1 institute is highly desirable, providing a strong foundation in business management and strategic thinking.
Personal Attributes :
- Leadership : Capable of leading and motivating cross-functional teams.
- Communication : Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely.
- Collaboration : Ability to work effectively with diverse teams, fostering a collaborative and inclusive environment.
- Problem-Solving : Strong analytical skills, with the ability to identify issues, propose solutions, and drive resolution.
- Customer-Centricity : Focused on delivering high-quality solutions that meet client needs and exceed expectations.
- Results-Oriented : Driven to achieve goals, with a bias for action and a focus on delivering results.
- Time Management : Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously.
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