Team Lead

4 weeks ago

Kolkata, India Sampoorna Consultants Pvt. Ltd Full time

Team Lead - Service Desk (Job Code : J47692)


Role Responsibilities of Support Engineer WAN/MAN/TPNC

- Advanced Troubleshooting on Cisco WAN/MAN/TPNC Routers

- Implementation and change management of WAN/MAN/TPNC changes (e.g. OS upgrades) and ensure all work is carried out to a high standard

- Handle incident events (L3) and Incident/Problem escalation according to the defined standards

- Provide Technical Support during major incidents and troubleshooting assistance for complex operational issues impacting network performance

- Provide Root Cause Analysis for Low, Medium and High Severity Incidents.

- Responsible to document all Troubleshooting activities into the incident record/ticket

- Co-ordinate with onsite operation teams to resolve regional/global problems

- Further development of existing network infrastructure

- Provide a technical point of contact between user/IT groups to ensure effective support

- Project collaboration with Implementation and Engineering teams

- Interface to external vendors to ensure high standard of fault resolutions

- Develop good technical awareness of new product developments in emerging technologies.

- Manage own work effort effectively with minimum supervision

- Work on own initiative, recommending and implementing improvements to the network.

- Mentoring and raising the technical skills of level 1 and 2 engineers

- Risk Analysis and Validate Changes to minimize the impact

- Assist with internal and external audit requests

Essential Skills & Experience (key competencies):

The job holder should have strong skills in networking with a minimum of Six years relevant experience. The job holder will need a broad skill-set, coupled with the confidence and technical ability to consult at many levels. Specifically the experience should cover the following areas (a formal qualification in electrical, electronic or IT Engineering would be beneficial):

Work Experience/Background of Support Engineer - WAN/MAN/TPNC

A minimum of Six years of experience working in a network control environment and experience in all of the following areas:

- Good understanding of all key technologies in Data Networks including traditional WAN and SD WAN and knowledge of Cisco products including Cisco's SD WAN (Viptela) technology

- Routing protocols (e.g. EIGRP, BGP, OSPF)

- OSI & TCP/IP Network protocol architecture, Layering benefits and concept, functions of different layers, switches and LAN design, VLAN's, VTP, STP, RSTP, MSTP.

- Cisco Router & Switch experience with emphasis on IOS / CatOS, NxOS.

- Experience in Cisco products is essential (e.g. ISR G3, ASR 1000, vEdge 2000/5000)

- Good troubleshooting skills on QoS technologies on Layer 3

- Strong problem solving and analytical skills

- Strong understanding of TCP/IP

- Transmission (Microwave and DWDM)

- Familiar with Monitoring tools (e.g. Smarts, SevOne)

- Familiar with NGSD and Service Now for Incident/Change Management

In addition the jobholder will need to have had hands-on experience with Network General Sniffers (e.g. Niksun) and a good understanding of all network protocols (e.g. TCP/IP & UDP, SNMP, FTP, TFTP, SSH, IPSec, IPSLA, NTP)

(ref:hirist.tech)

  • Team Lead

    2 weeks ago

    Kolkata, West Bengal, India Freelancer Debanjan Sur Full time

    EXCELLENT CAREER OPPORTUNITYWe are hiring for different destinations like Insurance Consultant, Retail Partner, Senior Retail Partner, Chief Retail Partner.Job Role- You job will be as a team leader. You will have minimum 5-7 members of team and you have to fulfill the management department and leadership department process of that team. Just like you have...

  • Team Lead

    4 weeks ago

    Kolkata, West Bengal, India Cognizant Full time

    Team Lead - Complaint's Management Qualification: Graduate/Post Graduate/ Doctorate degree in life sciences/Pharmacy/Medical sciences/Registered Nurse Responsibility: Business/ Customer:Interacts with Client/customer to manage and resolve customer requests through effective queue management (prioritization of demand). Provides project updates. ...

  • Team Lead

    1 month ago

    Kolkata, West Bengal, India Cognizant Full time

    Team Lead - Complaint's Management Qualification: Graduate/Post Graduate/ Doctorate degree in life sciences/Pharmacy/Medical sciences/Registered Nurse Responsibility: Business/ Customer:Interacts with Client/customer to manage and resolve customer requests through effective queue management (prioritization of demand). Provides project updates. ...

  • Team Lead

    2 weeks ago

    Kolkata, West Bengal, India 2coms Full time

    About ClientClient is a global leader in customer experience, designs, builds, and runs innovative solutions for over 2,000 brands. They leverage data and AI to understand customer journeys and create impactful interactions across all touchpoints. With over 440,000 employees in 70+ countries, Client empowers businesses to deliver exceptional care and drive...

  • Team Lead

    2 weeks ago

    Kolkata, West Bengal, India 2coms Full time

    Job Description About ClientClient is a global leader in customer experience, designs, builds, and runs innovative solutions for over 2,000 brands. They leverage data and AI to understand customer journeys and create impactful interactions across all touchpoints. With over 440,000 employees in 70+ countries, Client empowers businesses to deliver exceptional...

  • SEO Content Writer

    3 weeks ago

    Kolkata, West Bengal, India Lead Height Full time ₹ 12,000 - ₹ 25,000 per month

    Craft Content That Converts: SEO Content Writer at Lead HeightAre you a wordsmith with a knack for search engine optimization (SEO)? Do you crave the challenge of creating content that not only educates but also drives real results? If so, then Lead Height might be your perfect fit!At Lead Height, we're on a mission to empower businesses with cutting-edge...

  • IT Team Lead

    4 weeks ago

    Kolkata, India Maastrix Solutions Pvt Ltd Full time

    We are one of the top players leading the current web designing industry. Located and headquartered at Michigan, we have the solutions to offer which is tailor-made according to your requirements. We have also collaborated and have alliances with companies belonging to similar traditions and business across the globe.The RoleYour responsibilities will...

  • IT Team Lead

    2 weeks ago

    Kolkata, West Bengal, India Snaphunt Full time

    The OfferGreat work environmentLeadership RoleWork within a company with a solid track record of successThe JobYour responsibilities will include:Determine organization needs and identify system specificationsExposure to handling overseas projects.Design & develop the structure of technology systems, communicate these with the clientCommunicate system...

  • Sales Executive

    4 days ago

    Kolkata, India Lead Height Full time

    Internet Consultant/Senior Internet Consultant. **Position**:Sales Executive/Senior Sales Executive **Job Location**:Siliguri **Company**:Lead Height Company **Location**:6A2, 6th Floor, Newtown Square Atghora, Newtown Road In Spencer Building, Kolkata, West Bengal 700136 **Salary**:₹15,000 - ₹35,000 (base salary) plus attractive incentives **Job...

  • Team Lead

    2 weeks ago

    Kolkata, West Bengal, India Sampoorna Consultants Pvt. Ltd Full time

    Team Lead - Service Desk (Job Code : J47692) Role Responsibilities of Support Engineer WAN/MAN/TPNC Advanced Troubleshooting on Cisco WAN/MAN/TPNC Routers Implementation and change management of WAN/MAN/TPNC changes (e.g. OS upgrades) and ensure all work is carried out to a high standard Handle incident events (L3) and Incident/Problem escalation according...

  • IT Team Lead

    3 months ago

    Kolkata, India Maastrix Solutions Pvt Ltd Full time

    We are one of the top players leading the current web designing industry. Located and headquartered at Michigan, we have the solutions to offer which is tailor-made according to your requirements. We have also collaborated and have alliances with companies belonging to similar traditions and business across the globe.The RoleYour responsibilities will...

  • IT Team Lead

    3 months ago

    kolkata, India Maastrix Solutions Pvt Ltd Full time

    We are one of the top players leading the current web designing industry. Located and headquartered at Michigan, we have the solutions to offer which is tailor-made according to your requirements. We have also collaborated and have alliances with companies belonging to similar traditions and business across the globe. The Role Your responsibilities will...

  • IT Team Lead

    4 weeks ago

    kolkata, India Maastrix Solutions Pvt Ltd Full time

    We are one of the top players leading the current web designing industry. Located and headquartered at Michigan, we have the solutions to offer which is tailor-made according to your requirements. We have also collaborated and have alliances with companies belonging to similar traditions and business across the globe. The Role Your responsibilities will...

  • IT Team Lead

    4 weeks ago

    Kolkata, India Maastrix Solutions Pvt Ltd Full time

    We are one of the top players leading the current web designing industry. Located and headquartered at Michigan, we have the solutions to offer which is tailor-made according to your requirements. We have also collaborated and have alliances with companies belonging to similar traditions and business across the globe.The RoleYour responsibilities will...

  • Sales-Team Lead

    2 days ago

    Kolkata, West Bengal, India Paytm Full time

    Apply for Paytm Sales Team Lead, Career Progress Consultants in Kolkata for Year of Experience on

  • Social Media Executive

    2 weeks ago

    Kolkata, India Lead Height Full time

    Sales Executive Job Description Job Description: Sales Executive at Lead Height Company Position: Sales Executive Company: Lead Height Company Location: Chinar park, Kolkata **Salary**: ₹15,000 - ₹35,000 (base salary) plus attractive incentives About Us: Lead Height Company is a dynamic and rapidly growing company in the [industry/domain] sector....

  • Field Sales Executive

    1 week ago

    Kolkata, India Lead Height Full time

    Sales Executive Job Description Job Description: Sales Executive at Lead Height Company Position: Sales Executive Company: Lead Height Company Location: Chinar park, Kolkata **Salary**: ₹15,000 - ₹35,000 (base salary) plus attractive incentives About Us: Lead Height Company is a dynamic and rapidly growing company in the [industry/domain] sector....

  • Field Sales Executive

    1 week ago

    Kolkata, India Lead Height Full time

    Sales Executive Job Description Job Description: Sales Executive at Lead Height Company Position: Sales Executive Company: Lead Height Company Location: Chinar park, Kolkata **Salary**: ₹15,000 - ₹35,000 (base salary) plus attractive incentives About Us: Lead Height Company is a dynamic and rapidly growing company in the [industry/domain] sector....

  • Field Sales Executive

    1 week ago

    Kolkata, India Lead Height Full time

    JobDescription: Internet Consultant/Senior Internet Consultant. Position: Sales Executive/Senior Sales Executive Job Location: Kolkata Company: Lead Height Company Location: 6A2, 6th Floor, Newtown Square Atghora, Newtown Road In Spencer Building, Kolkata, West Bengal 700136 **Salary**: ₹15,000 - ₹35,000 (base salary) plus attractive...

  • Field Sales Executive

    7 days ago

    Kolkata, India Lead Height Full time

    JobDescription: Internet Consultant/Senior Internet Consultant. Position: Sales Executive/Senior Sales Executive Job Location: Kolkata Company: Lead Height Company Location: 6A2, 6th Floor, Newtown Square Atghora, Newtown Road In Spencer Building, Kolkata, West Bengal 700136 **Salary**: ₹15,000 - ₹35,000 (base salary) plus attractive...