Rubrik Cloud Data Management Admin

2 weeks ago

Noida, India HCLTech Full time

Rubrik CDM Backup Administrator

Location: Noida & Chennai


Responsibilities

  • 9+ years of hands-on Data Protection Experience and 3+ years’ experience on Rubrik backup tool.
  • Working experience with Rubrik Backup Technology
  • Familiar with Other Technology- Veritas NetBackup, DDBoost, Data Domain, ECS, Veritas Appliance, DPA Reporting, Ops Center IBM, Tape Library, and Azure Cloud Backup
  • Familiar with ITIL Process
  • Overnight and weekend availability may be required as needed Required Knowledge, Skills & Abilities:
  • Expertise in Rubrik Cluster Data Protection
  • Hands on Experience in Rubrik Backup & Restore (VM, SQL Snappable, SAP Hana, Oracle Snappable, Managed Volume, Live Mount, and NAS Backup)
  • Hands on Experience in Rubrik Security cloud (RSC)
  • Hands on Experience in Azure Native backup on RSC.
  • Troubleshoot Rubrik Backup Failures or performance related issues
  • In Rubrik, should be able to create new SLA, File Set, Backup Schedule, Retention, Archiving to Cloud, Replication
  • Should be able to work on Brik Expansion / Movement across Rubrik Cluster.
  • Knowledge on PowerShell/Python for Automation Part
  • Able to handle Critical Incident Calls.
  • To adhere to quality standards, regulatory requirements and company policies
  • To provide support for on call escalations and doing incident and problem management
  • To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
  • Work on value adding activities such Knowledge base update and management, training freshers, coaching analysts and conducting interview so participation in hiring drives
  • To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

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