Senior Analyst

Found in: Whatjobs IN C2 - 2 weeks ago

Bengaluru, India Pentland Full time
Senior Analyst (P2P & MM)

1 April 4 Job ID: 7

BangaloreGlobal Business SolutionsPermanent - Full TimeApply for this position

Job title:Senior Analyst (P2P & MM)

Date reviewed:Choose an item. 3Job reports to:Technical Lead (P2P & MM)

Department:IT LeadershipDecision making responsibilities:☒ Thought leadership with P2P Solutions☒ Develop team capability, monitor performance, and set team objectives.Job level:4-Manager/Senior SpecialistDirect reports:No1-3Choose an item.Type of role:SpecialistJob purpose: Explain briefly what the job does and why it exists.Responsible for implementing, and maintaining the P2P application. You will collaborate with cross-functional teams and stakeholders to analyse requirements, develop strategies, and provide technical guidance to ensure successful SAP implementations and ongoing operations. You will understand the P2P business processes, suggest continuous improvements / new initiatives that you will then deliver/support technical solutions to the end-user. This is a multi-faceted role that has great opportunities to explore new technologies.Key responsibilities: List in order of priority, the key activities and outputs of the role, describing what is necessary to achieve the job’s end results.1Incident Management: Establish and oversee an incident management process to document, prioritize, and resolve IT-related incidents and service requests efficiently.2Service Desk Management: Manage a service desk or support team responsible for handling user inquiries and support tickets related to P2P systems.3Escalation Handling: Define clear escalation procedures for complex issues, ensuring they are addressed by the appropriate personnel or teams within established timelines.4Requirements Gathering: Collaborate with business stakeholders to gather and document requirements, ensuring a clear understanding of their needs and translating them into actionable IT solutions.5Root Cause Analysis: Conduct root cause analysis on recurring issues to identify underlying problems and implement preventive measures to minimize future incidents.6Documentation and Knowledge Base: Maintain a comprehensive knowledge base and documentation repository for common issues, troubleshooting procedures, and frequently asked questions to facilitate self-help and knowledge sharing.7Change Management: Implement change management strategies to facilitate the adoption of new technologies and processes among end-users.89Key performance metrics: That the role influences and controls.

1Personal Productivity: Measure output in terms of project completions, system enhancements, and issue resolutions.2Project Delivery: Ability to contribute to SAP project delivery, including the successful implementation of new systems, system upgrades, or system migrations.3Incident, Services, & Change, Response and Resolution: Track the time taken to respond to and resolve system incidents, services and changes reported by users or detected through monitoring tools.4Process Optimization: Track the identification and implementation of process improvements and automation initiatives.5Risk Mitigation: Measure the effectiveness of risk mitigation strategies in the P2P process.6Knowledge Sharing and Documentation: Assess the quality and availability of technical documentation, architecture diagrams, and operational procedures.7Key technology capabilities: SAP AFS knowledge, Python, PowerShell, Figma, etc. Used to help recruiters target specific technologies.1SAP MM2MRP, Purchasing, Material Management, DC – 3PL Integration, Idocs3Infor Nexus4SAP ECC65SAP AFS (Apparel & Footwear)6S4 Fashion / SAP HANA,Apply for this position

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