Senior IT Solutions Analyst

1 week ago

Pune, India ZS Full time

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

Senior IT Solutions Analyst

We are looking for a seasoned Senior IT Solutions Analyst with strong IT customer support experience to join our team in Pune, India. This role focuses on evaluating the effectiveness, adoption, and user experience of IT solutions provided to end-users. You will work closely with technical teams to support the rollout of modern technologies and ensure user readiness through testing and feedback. A key part of the role involves creating clear, engaging enablement and communication materials such as job aids, knowledge base articles, training content, and newsletters. This is a unique opportunity to bridge IT innovation and user experience, driving global impact through effective solution deployment.

What you’ll do:  

Collaborate with cross-functional IT teams and subject matter experts to review, edit, and finalize documentation Learn from subject matter experts and provide testing Suggest improvements to technology or the deployment process to improve user experience and/or adoption Assist in creating communication plans and user-facing materials for IT solution rollouts or changes Work regularly with our IT Help Desk to curate content that enables employees to troubleshoot and resolve common technical issues Work with the rest of the Solutions team to review current solutions Perform additional duties as required from time to time

What you’ll bring:

BS/BA in Information Systems, English, Computer Science, or other relevant field of study required 3+ years of work experience in IT and MS Office suite hands-on experience Having a user-centric approach and ensuring solutions are user-friendly and meet their requirements Aptitude for identifying issues and developing effective solutions Outstanding organizational/time management, planning and prioritization skills Experience and ability in clearly explaining technical concepts to non-technical end users and stakeholders Excellent command over the English language (especially grammar and sentence composition skills) required

Good to have skills and abilities:

Experience working in a large IT organization, ideally in a customer service, end-user support role Experience and interest in creating user-facing documentation (i.e., Job aids, How-to’s, IT Kbs) Demonstrated ability to analyze and review IT solutions for fitness, scalability, sustainability, and alignment with business goals A strong interest in testing and vetting our innovative technologies Ability to analyze existing processes and identify areas for improvement and automation Proven ability to collaborate with engineering teams to gather solution requirements, deployment plans, and support models

Perks & Benefits:

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

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