Operations manager

4 weeks ago


Noida, India PW Full time

Name of Profile: Operations ManagerEmployment Type: FTELocation: NoidaExperience: 5-10 yearsCompany Description-Physics Wallah is an Indian online education technology startup based in Delhi, originally created as a You Tube channel in 2014 by Mr Alakh Pandey. We are the first company aiming to build an affordable online education platform for each Indian student who dreams of IIT & AIIMS but is unable to afford the existing offline/online education providers.We are India’s first most-viewed Educational channel on Youtube.About the RoleWe’re launching PW Disha Mentorship — a 1:1 guidance platform for NEET & JEE aspirants — and we’re looking for a detail-oriented, proactive, and organized Operations Manager to oversee our day-to-day processes and ensure smooth execution across all functions.Key Responsibilities- Oversee daily operations and ensure all activities are aligned with demand.- Conduct daily audits of calls and processes to maintain smooth execution and adherence to guidelines.- Monitor daily demand and plan resources/supply accordingly.- Develop and implement risk mitigation strategies for high-demand hours.- Maintain a rating of 4.8+ for overall sessions on a monthly basis.- Track operational metrics and use insights to improve efficiency and quality.- Coordinate between mentors, students, and support teams to ensure timely resolution of issues.- Identify gaps in processes and implement improvements for consistent service delivery.You Should Have- 5+ years of experience in the Ed Tech domain, preferably in an operations role.- Advanced skills in Google Sheets and data analytics.- Experience in operations within expert services is a plus.



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