Product Support Engineer

2 weeks ago


delhi, India Epitome Corporation Pvt. Ltd. Full time
We are looking for a support engineer to manage live streaming and other online/on site support. Our all the products are related to cloud based live streaming and the core responsibility is to manage the customer support.
Key Responsibilities:
Management and support of the streaming product/projects.
Assist in the operation of events to better understand the product and user needs.
On site streaming support using video encoder and capture card.
Able to manage the encoding software and vmix software.
Able to manage the online support using zoom and Webex.
Requirements/Knowledge/Skills :
Understanding of rapid and iterative development
Experience with onsite live streaming technology, WebEx Events a plus, zoom etc
Understanding of streaming servers, onsite coordination and methodologies, video conference software
understanding of video and audio devices and output.
Education & Experience:
Bachelor’s Degree in related field
Experience with product management
Training and/or certification in product management
Experience:
Up to 1 year.
Salary:
Rs 12,000 Per month

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