IT Service Desk

2 weeks ago

Pune, India Team Computers Full time

Role & responsibilities

Job Description:-
Key Responsibilities:
Infrastructure Support:

  • Provide Level 2 support for hardware (servers, desktops, laptops, printers) and operating systems (Windows/Linux).
  • Perform routine server maintenance and monitoring of core infrastructure components.
  • Manage IT assets inventory, hardware lifecycle, and basic on-site troubleshooting.

Site Build & Setup:

  • Assist in IT setup for new offices/sites, including cabling, rack setup, server room configuration, and hardware installation.
  • Collaborate with internal teams and vendors during office expansion, relocation, or renovation projects.
  • Standardize IT infrastructure across sites as per company guidelines.

Network Support:

  • Monitor and support LAN/WAN, firewall, switches, access points, and VPN systems.
  • Troubleshoot network performance issues and escalate to L3 or vendors if required.
  • Maintain documentation of network diagrams and IP schemes.

Video Conferencing & AV Systems:

  • Support and maintain video conferencing systems (Zoom, Teams, Webex, Polycom, etc.).
  • Troubleshoot AV equipment issues in meeting rooms and ensure optimal performance.
  • Coordinate setup for town halls, hybrid meetings, and live sessions.

Operational Duties:

  • Handle incident tickets escalated from L1 support and ensure timely resolution.
  • Maintain documentation for IT procedures, FAQs, and asset tracking.
  • Participate in regular patching, system upgrades, and health checks.
  • Ensure adherence to IT security, data privacy, and compliance standards.

Required Skills & Qualifications:

  • Experience in an IT infrastructure or operations role.
  • Strong working knowledge of Windows Server, desktop support, and networking fundamentals.
  • Good understanding of AV/VC systems and conferencing technologies.
  • Strong troubleshooting skills and customer-service orientation.
  • Familiarity with ITSM tools (e.g., ServiceNow, JIRA, Freshservice) is a plus.

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