Field Service Engineer

3 weeks ago

Raipur, India KSB Company Full time

Looking for BE/DME engineer with 8-10 years of experience in after sales service of pumps

  • To attend the customer complaints regarding short/wrong supply, issues faced by customer during installation and performance of pumps at site. Provide Technical Guidance to customer & suggest repair techniques.
  • To analyze the complaints and provide solution to the customer with proper root cause analysis
  • Collect application & operation related data for understanding criticalities & possible problems.
  • To share the learnings at site with the concerned stakeholders like operations, quality and purchase team to avoid re-occurrence of the complaints.
  • Gather application & operation related data and various salvaging techniques, used by our customers.
  • Presenting the collected information on claims/ complaints to after sales for work solutions & implement solutions.
  • To prepare case studies for presentation during training.
  • Any other assignment as directed by the superiors from time to time.

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