Servicenow performance analytics

5 days ago


India Technozis Full time

We are looking for an experienced Service Now PA to join our team and drive advanced analytics, reporting, and performance measurement solutions on the Service Now platform. Key Responsibilities: Design, configure, and implement Service Now Performance Analytics (PA) solutions to enable data-driven decision-making. Collaborate with stakeholders to gather reporting requirements and translate them into actionable dashboards, KPIs, and scorecards. Integrate PA with various Service Now modules (e.g., ITSM, HRSD, ITOM, CSM, FSM) to provide real-time insights. Define performance indicators, create advanced analytics models, and ensure data accuracy and governance. Work closely with OCM teams to ensure smooth adoption of PA solutions across business functions. Provide ongoing support, enhancements, and training to stakeholders and end-users. Stay up to date with Service Now releases and best practices to optimize performance analytics capabilities. Requirements: 5+ years of Service Now experience , with at least 3+ years in Performance Analytics (PA). Strong understanding of KPIs, scorecards, and advanced PA configurations. Hands-on experience integrating PA with Service Now modules such as ITSM, HRSD, or ITOM. Familiarity with Organizational Change Management (OCM) is a strong plus. Excellent communication skills and experience in client-facing roles . Service Now CSA and PA certification preferred. If you are passionate about leveraging data to drive transformation on the Service Now platform, we’d love to connect with you. Fill this form to apply



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