CRM Executive/Assistant Manager

3 weeks ago

pimprichinchwad, India Kolte Patil Developers Full time

Responsible for Post sale activities, Agreement registration, Collection, Customer grievances handling

CRM function, MIS handling, Team management, Handling co-ordination activities with internal & external

stakeholders, Control and Review on System Input data, Customer grievances handling

Key Roles and Responsibilities

Welcome Call and Onboarding:

  • Conduct welcome calls to new customers, introducing them to the company and the property they have purchased.
  • Provide a warm and friendly experience, addressing any initial queries or concerns.
  • Collect necessary information from customers, such as contact details and preferences, to update the CRM system.

Customer Relationship Management:

  • Manage customer interactions and relationships throughout the project lifecycle.
  • Ensure timely and effective communication with customers, addressing their queries and concerns promptly.
  • Coordinate with various internal teams, such as sales, marketing, construction, and customer service, to provide seamless customer experiences.
  • Update customer records and interactions in the CRM system, maintaining accurate and up-to-date information.

Progress Updates and Documentation:

  • Provide regular updates to customers regarding the progress of their property, including construction milestones, approvals, and timelines.
  • Document all relevant communications, agreements, and changes to customer requirements.
  • Collaborate with internal teams to ensure the delivery of promised amenities, features, and customization options.

Handover and Possession:

  • Coordinate the handover process, ensuring a smooth transition from construction completion to possession.
  • Arrange and conduct property inspections with customers, addressing any snags or issues.
  • Facilitate the necessary paperwork and legal formalities related to possession and transfer of ownership.

Collection and Payment Management:

  • Monitor and track customer payments, ensuring adherence to payment schedules.
  • Coordinate with the finance department to generate payment reminders and follow up on outstanding payments.
  • Address customer queries related to billing, payment plans, and financial aspects of the purchase.

Customer Satisfaction and Retention:

  • Proactively address customer concerns and complaints, working closely with customer service teams to provide timely resolutions.
  • Conduct customer satisfaction surveys and gather feedback to identify areas for improvement.
  • Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.

Education and Experience

  • Postgraduate in Business management / Bachelors in any discipline.
  • 3+ years of experience in CRM, preferably in the real estate or construction industry.
  • Proficient in Microsoft Office, SAP and CRM software.
  • Ability to work independently.
  • Knowledge of real estate and construction industry trends and best practices.

  • CRM Executive/Assistant Manager

    3 weeks ago

    Pimpri-Chinchwad, India Kolte Patil Developers Full time

    Responsible for Post sale activities, Agreement registration, Collection, Customer grievances handling CRM function, MIS handling, Team management, Handling co-ordination activities with internal & external stakeholders, Control and Review on System Input data, Customer grievances handling Key Roles and Responsibilities Welcome Call and Onboarding:Conduct...

  • CRM Executive/Assistant Manager

    3 weeks ago

    Pimpri-Chinchwad, India Kolte Patil Developers Full time

    Responsible for Post sale activities, Agreement registration, Collection, Customer grievances handling CRM function, MIS handling, Team management, Handling co-ordination activities with internal & external stakeholders, Control and Review on System Input data, Customer grievances handling Key Roles and Responsibilities Welcome Call and Onboarding:Conduct...

  • CRM Executive/Assistant Manager

    3 weeks ago

    Pimpri-Chinchwad, India Kolte Patil Developers Full time

    Responsible for Post sale activities, Agreement registration, Collection, Customer grievances handlingCRM function, MIS handling, Team management, Handling co-ordination activities with internal & externalstakeholders, Control and Review on System Input data, Customer grievances handlingKey Roles and ResponsibilitiesWelcome Call and Onboarding:Conduct...

  • CRM Executive/Assistant Manager

    3 weeks ago

    Pimpri-Chinchwad, India Kolte Patil Developers Full time

    Responsible for Post sale activities, Agreement registration, Collection, Customer grievances handlingCRM function, MIS handling, Team management, Handling co-ordination activities with internal & externalstakeholders, Control and Review on System Input data, Customer grievances handlingKey Roles and ResponsibilitiesWelcome Call and Onboarding:Conduct...

  • CRM Executive/Assistant Manager

    6 days ago

    Pimpri-Chinchwad, Maharashtra, India Kolte Patil Developers Full time

    Responsible for Post sale activities, Agreement registration, Collection, Customer grievances handlingCRM function, MIS handling, Team management, Handling co-ordination activities with internal & externalstakeholders, Control and Review on System Input data, Customer grievances handlingKey Roles and ResponsibilitiesWelcome Call and Onboarding:Conduct...

  • CRM Executive/Assistant Manager

    3 weeks ago

    Pune/Pimpri-Chinchwad Area, India Kolte Patil Developers Full time

    Responsible for Post sale activities, Agreement registration, Collection, Customer grievances handling CRM function, MIS handling, Team management, Handling co-ordination activities with internal & external stakeholders, Control and Review on System Input data, Customer grievances handling Key Roles and Responsibilities Welcome Call and Onboarding:Conduct...

  • CRM Executive/Assistant Manager

    3 weeks ago

    Pune/Pimpri-Chinchwad Area, India Kolte Patil Developers Full time

    Responsible for Post sale activities, Agreement registration, Collection, Customer grievances handling CRM function, MIS handling, Team management, Handling co-ordination activities with internal & external stakeholders, Control and Review on System Input data, Customer grievances handling Key Roles and Responsibilities Welcome Call and Onboarding:Conduct...

  • CRM Executive/Assistant Manager

    3 weeks ago

    Pune/Pimpri-Chinchwad Area, India Kolte Patil Developers Full time

    Responsible for Post sale activities, Agreement registration, Collection, Customer grievances handling CRM function, MIS handling, Team management, Handling co-ordination activities with internal & external stakeholders, Control and Review on System Input data, Customer grievances handling Key Roles and Responsibilities Welcome Call and...

  • SAP CRM Functions

    6 days ago

    Pimpri-Chinchwad, Maharashtra, India Capgemini Full time

    SAP CRM 7 + years of SAP experience in implementation / support / rollout projects. Experience in CRM Configuration and solving the critical incidents Good to have C4C Hybris Billing BRIM experience Experience in integrating SAP solutions across other ERPs/SAP solutions At least 4 full project lifecycle implementations with SAP CRM. Experience in using SAP...

  • (3 Days Left) CRM Executive/Assistant Manager

    6 days ago

    Pune/Pimpri-Chinchwad Area, India Kolte Patil Developers Full time

    Responsible for Post sale activities, Agreement registration, Collection, Customer grievances handlingCRM function, MIS handling, Team management, Handling co-ordination activities with internal & externalstakeholders, Control and Review on System Input data, Customer grievances handlingKey Roles and ResponsibilitiesWelcome Call and Onboarding: Conduct...

  • Executive Assistant

    7 hours ago

    pimpri-chinchwad, India N Consulting Ltd Full time

    Natobotics Technologies Private Limited Location: Client Site at Infosys, Pune, India Employment Type: Full-time Position Summary: Natobotics Technologies, a distinguished IT professional services firm, is seeking an Executive Assistant to be stationed at our esteemed client, Infosys, in Pune. This pivotal role requires a sophisticated blend of...

  • Executive Assistant

    2 months ago

    Pimpri-Chinchwad, India N Consulting Ltd Full time

    Natobotics Technologies Private LimitedLocation: Client Site at Infosys, Pune, IndiaEmployment Type: Full-timePosition Summary:Natobotics Technologies, a distinguished IT professional services firm, is seeking an Executive Assistant to be stationed at our esteemed client, Infosys, in Pune. This pivotal role requires a sophisticated blend of administrative...

  • Executive Assistant

    3 weeks ago

    Pimpri-Chinchwad, India N Consulting Ltd Full time

    Natobotics Technologies Private LimitedLocation: Client Site at Infosys, Pune, IndiaEmployment Type: Full-timePosition Summary:Natobotics Technologies, a distinguished IT professional services firm, is seeking an Executive Assistant to be stationed at our esteemed client, Infosys, in Pune. This pivotal role requires a sophisticated blend of administrative...

  • Service Assistant

    6 days ago

    Pimpri-Chinchwad, Maharashtra, India Ovatix IT Solution Full time

    Handling all incoming customer queries and questions Providing the appropriate service and information or referring clients to another department Referring problematic issues that they cannot solve to management Resolving customer complaints and issuing refunds as needed Maintaining an accurate Customer Relationship Management (CRM) database by entering and...

  • Sales and Marketing Assistant

    3 weeks ago

    Pimpri-Chinchwad, Maharashtra, India Digital Bandage Full time

    We are seeking a dynamic and motivated individual to join our team as a Sales and Marketing Assistant. This role is perfect for freshers who are eager to kickstart their career in sales and marketing. As a Sales and Marketing Assistant, you will work closely with our sales and marketing teams to support various initiatives aimed at promoting our...

  • Assistant Manager

    2 months ago

    Pimpri-Chinchwad, India TalentEdge Recruitment Consultants Full time

    We are hiring a “Assistant Manager” for a leading Real Estate Company. Positions are based at Pimpri Chinchwad, Pune. Find below more details about these job opportunities:Job title: Assistant ManagerIndustry: Real EstateJob location: Pimpri Chinchwad, PuneEducational qualification: BE / Diploma, Civil Engineering is PreferableJob...

  • Assistant Manager

    2 months ago

    pimpri-chinchwad, India TalentEdge Recruitment Consultants Full time

    We are hiring a “Assistant Manager”  for a leading Real Estate Company. Positions are based at Pimpri Chinchwad, Pune. Find below more details about these job opportunities: Job title: Assistant Manager Industry: Real Estate Job location: Pimpri Chinchwad, Pune Educational qualification: BE / Diploma, Civil Engineering is Preferable Job...

  • Assistant Manager

    6 days ago

    Pimpri-Chinchwad, Maharashtra, India TalentEdge Recruitment Consultants Full time

    We are hiring a "Assistant Manager" for a leading Real Estate Company. Positions are based at Pimpri Chinchwad, Pune. Find below more details about these job opportunities: Job title: Assistant Manager Industry: Real Estate Job location: Pimpri Chinchwad, Pune Educational qualification: BE / Diploma, Civil Engineering is Preferable Job Description: ...

  • Executive Assistant

    7 days ago

    Pimpri-Chinchwad, Maharashtra, India DJ Best Manpower Solutions Private Limited Full time

    Administrative Support: Managing calendars, scheduling meetings, arranging travel, handling correspondence, and organizing events.Communication: Serving as a primary point of contact for executives, liaising with internal and external stakeholders, and handling requests and queries.Documentation and Record Keeping: Preparing reports, presentations, and...

  • SAP CRM Functions

    3 weeks ago

    Pimpri-Chinchwad, Maharashtra, India Capgemini Full time

    SAP CRM 7 + years of SAP experience in implementation / support / rollout projects. Experience in CRM Configuration and solving the critical incidents Good to have C4C Hybris Billing BRIM experience Experience in integrating SAP solutions across other ERPs/SAP solutions At least 4 full project lifecycle implementations with SAP CRM. Experience in using SAP...