Assistant Manager

2 days ago

Delhi, India COWRKS Full time
Roles and Responsibilities
Be present and man the Community Desk in absence of your colleagues at the centre during the business hours.
Smile and greet all members and guests, make them feel welcome
Personalize the way members and guests are welcomed, use their names as much as possible.
All queries from the members and guests should be addressed in a timely and pro-active manner.
Knowledge about all COWRKS products, services & offerings, (Desk and INSTANT OFFICE)
Equipped and knowledgeable to conduct show rounds, should follow the Centre Tour Script diligently.
Member feedback and testimonials to be shared with Marketing monthly.
Lead Generation strategies and implementation
Timely action on incoming leads by the account development team
Instant office Pipeline management and conversion
Instant office Pipeline data analysis and reporting
Biweekly walkthroughs to ensure cleanliness of the COWRKS centre and back-of-house areas.
Bimonthly catchup with the COWRKS operations team for closure of snags
Check if the Scent management / Biophilia / Creatives / Music levels are up to the mark in the centre.
Tickets data analysis along with the COWRKS operations team
Manage daily tickets raised by members in absence of your colleagues.
Analyse escalated tickets daily and ensure no escalation of the community department.
Check the coffee machines PPM's, AMC's & the taste of coffee on a monthly basis.
Ensuring service levels are at par with the brand standards by conducting internal audits.
Ensuring all collaterals are in line as per brand standards.
Consult with the operations team and keeping a real time check on centre consumable stocks.
Building a community environment that is conducive to collaboration.
Monthly meet ups with company admins/decision makers and document the same.
Conceptualizing and executing Community Initiatives and Events that help build relationships between members.
Attending to all member escalations and ensuring that the loop is closed.
Proper management of internal tools and timely updating of trackers
Execute NPS survey with the maximum number of responses and an ideal score which is above target.
Elevate move in & move out experiences.
Ensure that all experience SOPs are followed.
Meet in person with all members who have submitted a subpar rating for NPS survey.
All NPS highlighted points are closed and updated to the members.
Speak to all clients of Instant office who have submitted a subpar rating on the feedback survey.
Monthly meet up MOM's to be recorded in Salesforce, all improvements to updated to the member.
Ensure Pre-Move in checklist is filled, introduction email is sent, plan onboarding activities.
Conduct moves out interviews to understand the departing members’ overall experience.
Plan for fond farewell for members who are moving out.
Planning of monthly internal community events
Planning of the monthly event calendar
Vendor Management for events end to end.
Planning and execution of member delight activities
Analysing member feedback to design better events.
Encouraging member participation during events and encouraging app engagement
Preferred qualifications
Experience: 6 – 10 years
Qualification: Bachelor's Degree
Proficiency in English (oral and written)
Effective communication and people skills
Good organizational and multi-tasking abilities
Critical thinking skills
Customer service orientation
Proficiency in using multiple platforms for communication.

  • Wing Assistant | Executive Assistant

    3 weeks ago

    delhi, India Wing Assistant Full time

    Company DescriptionWing provides small businesses, startups, execs, and enterprises with top-tier remote talent for tasks like Social Media Management, Executive Assistance, Data Entry, and Sales Calling. Wing serves as a valuable team member that offers affordable solutions for delegating excess work, allowing businesses to focus on growth.Role...

  • Wing Assistant | Executive Assistant

    3 weeks ago

    Delhi, India Wing Assistant Full time

    Company DescriptionWing provides small businesses, startups, execs, and enterprises with top-tier remote talent for tasks like Social Media Management, Executive Assistance, Data Entry, and Sales Calling. Wing serves as a valuable team member that offers affordable solutions for delegating excess work, allowing businesses to focus on growth.Role...

  • Executive Assistant

    7 months ago

    Delhi, Delhi, India Wing Assistant Full time

    **Executive Assistant (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for an Executive Assistant to start immediately! **Duties and Responsibilities...

  • Personal Assistant

    7 months ago

    Delhi, Delhi, India Wing Assistant Full time

    **Personal Assistant (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Personal Assistant to start immediately! **Duties and Responsibilities...

  • Social Media Assistant

    7 months ago

    Delhi, Delhi, India Wing Assistant Full time

    **Social Media Assistant (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Social Media Assistant to start immediately! **Duties and...

  • Wing Assistant | Digital Marketing Specialist

    3 weeks ago

    delhi, India Wing Assistant Full time

    Company DescriptionWing Assistant provides small businesses, startups, execs, and enterprises with top-tier remote talent for various tasks such as Social Media Management, Executive Assistance, Data Entry, Sales Calling, etc. Wing serves as an affordable and reliable team member to handle recurring work, allowing businesses to focus on growing their...

  • Wing Assistant | Sales Specialist

    2 weeks ago

    Delhi, India Wing Assistant Full time

    Company DescriptionWing provides small businesses, startups, execs, and enterprises with top remote talent for services like Social Media Management, Executive Assistance, Data Entry, Sales Calling, and more. Wing serves as an affordable team member to handle recurring tasks, allowing businesses to focus on growth.Role DescriptionThis is a part-time remote...

  • Graphic Designer

    7 months ago

    Delhi, Delhi, India Wing Assistant Full time

    **Graphic Designer (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Graphic Designer to start immediately! **Duties and Responsibilities...

  • Content Writer

    7 months ago

    Delhi, Delhi, India Wing Assistant Full time

    **Content Writer (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Content Writer to start immediately! **Duties and Responsibilities include...

  • Customer Service Representative

    7 months ago

    Delhi, Delhi, India Wing Assistant Full time

    **Customer Service Representative (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Customer Service Representative to start...

  • Bookkeeper (India)

    7 months ago

    Delhi, Delhi, India Wing Assistant Full time

    **Bookkeeper (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Bookkeeper to start immediately! **Duties and Responsibilities include but are...

  • Management Assistant

    5 days ago

    Delhi, India 1XL Universe Full time

    Job Title: Management AssistantReports To: ManagerExperience: Minimum 2 yearsSalary: Upto 30K CTC Per MonthLocation: Thergaon, PuneJob Type: Full Time (6 days - WFO)Job Overview: The Management Assistant provides administrative support to the manager, ensuring efficient operation of the office. The Management Assistant will handle a variety of tasks related...

  • Assistant Manager

    4 weeks ago

    Delhi, India Impetus Full time

    Job Title : Assistant Manager - US Payroll Location : Indore, Madhya Pradesh, IndiaDepartment : Payroll & ComplianceExperience : 5 to 7 YearsQualification : MBA or equivalentJob Description :We are seeking a highly skilled and detail-oriented Assistant Manager - US Payroll to join our team. The ideal candidate will have strong experience...

  • Assistant Manager

    4 weeks ago

    Delhi, India Impetus Full time

    Job Title: Assistant Manager - US PayrollLocation: Indore, Madhya Pradesh, IndiaDepartment: Payroll & ComplianceExperience: 5 to 7 YearsQualification: MBA or equivalentJob Description:We are seeking a highly skilled and detail-oriented Assistant Manager - US Payroll to join our team. The ideal candidate will have strong experience in managing US & Canada...

  • Product Associate

    2 months ago

    Delhi, India Abakkus Asset Manager Private Limited Full time

    Abakkus Asset Manager Private LimitedAbakkus is an alpha focused asset manager managing ~INR 37,000 crores in public markets and private equity strategies. Our offerings include Alternative Investment Funds across all three categories, Portfolio Management Services, Advisory Services for Domestic and Global Investors.In just 6 years of incorporation Abakkus...

  • Assistant manager

    2 days ago

    New Delhi, India Holland Advisors Full time

    Job Title: Assistant ManagerJob Location: New DelhiJob Purpose: To manage Encalm Welcome and Assist (Atithya) operations by effectively maintaining and building customer relations and delivering service par excellence.Key Elements of the Role:• Effective management of Welcome & Assist Services• Operations Management• Customer Experience Management•...

  • Assistant Manager

    4 days ago

    New Delhi, India Holland Advisors Full time

    Job Title: Assistant ManagerJob Location: New DelhiJob Purpose: To manage Encalm Welcome and Assist (Atithya) operations by effectively maintaining and building customer relations and delivering service par excellence.Key Elements of the Role:• Effective management of Welcome & Assist Services• Operations Management• Customer Experience Management•...

  • Assistant Restaurant Manager

    1 month ago

    Delhi, India Manifest Hospitality Full time

    Role DescriptionThis is a full-time on-site role for an Assistant Restaurant Manager at Manifest Hospitality in the Greater Delhi Area. The Assistant Restaurant Manager will be responsible for overseeing daily restaurant operations, ensuring customer satisfaction, managing staff, and maintaining quality food and beverage service.QualificationsCustomer...

  • Assistant Store Manager

    2 weeks ago

    Delhi, India UNISON INTERNATIONAL CONSULTING (The Recruitment Company) Full time

    Looking for a Assistant Store Manager in Delhi for a Luxury Couture Designer Brand Candidates Can Apply from Luxury Couture designer brands only Assistant Store Manager - 3+ years experience in Luxury Designer Brands Location: Delhi CTC: up to 9 LPA

  • Assistant Restaurant Manager

    4 weeks ago

    Delhi, India The Cape Goa Full time

    Position: Assistant Restaurant Manager - Join Our Team at The Cape Goa - Iconic Resort & Restaurant in Cabo de Rama, GoaAre you an experienced and dynamic hospitality professional with a passion fordelivering exceptional dining experiences? The Cape Goa, an iconic resort andrestaurant set in the breathtaking Cabo de Rama, Goa, is seeking a...