Associate Account Manager

2 weeks ago

New Delhi, India Zoo Media Full time

Job Title: Associate Account ManagerOverview: As an Account Manager, you will play a pivotal role in managing and nurturing client relationships, overseeing the successful execution of marketing campaigns, and ensuring strategic alignment with brand objectives. This position demands a balance of strategic thinking, team coordination, and hands-on management to deliver high-quality outcomes across digital and media platforms. Key Responsibilities: Client Relationship Management Serve as the primary point of contact for clients, building and maintaining strong, long-term relationships. Develop a deep understanding of each client’s brand identity, objectives, and key performance indicators (KPIs). Ensure all deliverables align with client expectations, maintaining high standards of service and communication. Campaign Strategy and Execution Lead the end-to-end management of marketing campaigns — from briefing to execution and performance evaluation. Translate client briefs into actionable plans, guiding internal teams to deliver creative and effective solutions. Oversee quality assurance of all content and ensure consistency across digital channels. Team Leadership and Collaboration Supervise and mentor Account Executives and Interns to ensure smooth day-to-day operations. Collaborate with creative, media, SEO, and web teams to ensure campaigns are cohesive and strategically aligned. Facilitate brainstorming sessions to drive innovative campaign ideas and effective brand communication strategies. Performance Monitoring and Reporting Review and maintain Job Status Reports (JSRs) to track project timelines, deliverables, and client approvals. Analyze campaign performance data and compile reports to provide actionable insights and recommendations. Support the leadership team in preparing strategic presentations and quarterly business reviews (QBRs). Operational Excellence Conduct regular hygiene checks to ensure brand pages and campaign assets are optimized and error-free. Manage Online Reputation Management (ORM) efforts in coordination with the digital and media teams. Identify process improvement opportunities to enhance efficiency and client satisfaction. Qualifications and Skills: Bachelor’s degree in Marketing, Communications, Business, or a related field (Master’s preferred). 2–5 years of experience in client servicing, account management, or digital marketing. Strong understanding of social media platforms, content strategy, and digital campaign management. Excellent communication, problem-solving, and organizational skills. Ability to manage multiple accounts and projects simultaneously under tight deadlines. Leadership mindset with a collaborative and proactive approach.

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