Customer Experience Executive

4 weeks ago

gurugram, India Junglee Games Full time
As an Executive Customer Experience , champion all our users' happiness. Someone driven by an obsession for providing the absolute best resolution and service to our customers, as well as, amazing support experiences
Core to our culture, you will work in small, fast-paced teams in a challenging, technology-driven environment. You should always strive to provide our users with the best possible service as we place special emphasis on supporting our users.
Responsibilities
  • Help in handling customers through all touchpoints - Calls, Emails, Chats & ORM
  • Achieve the First Response TAT ,CSAT/CES as per set targets
  • Build a rapport with the customers by - Listening, Understanding and Resolving the customer's issue promptly and accurately
  • Sharing prompt & accurate resolutions and with positive Customer satisfaction Score
  • Provide customer VOC/feedback for further product enhancements
  • Provide highly professional customer service to achieve a high level of customer satisfaction and retention
  • Meet the average response time along with productivity while ensuring you follow all quality parameters
  • Achieve the set productivity as per the set targets to maximize the efficiency
Requirements
  • Graduate 3+ years of relevant experience
  • Excellent verbal and written communication skills
  • Knowledge of "Rummy" as a game
  • Candidates with outbound calling experience will be preferred
  • Ability to understand the customer's query and share the right resolution
  • Ability to engage and retain players
  • Awareness of all the policies and procedures used to provide seamless support to customers
  • Good knowledge of Tamil and other regional languages will be an added advantage
  • Proficient in working on computer and CRM's

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