Solution Specialist
1 month ago
Essential criteria:
• Suitably qualified professional with degree or similar education background.
• Strong presentation and communication skills, including the ability to articulate complex processes and influence a wide range of stakeholders.
• Passion and experience in capturing business requirements and improving processes and systems.
• General understanding of systems deployment activities.
• Ability to work and collaborate within a virtual global team environment.
• Ability to prioritise effectively for yourself and the team.
• 2+ years of experience of system design
• Ability to learn and be the authority on template solutions.
• Ability to formulate and solve problems.
• Ability to build strong relationships with business stakeholders, technical teams and delivery teams.
Desirable Criteria
• 9+ years of relevant work experience with systems and process design.
• Experience working in a multi-national organisation.
• Experience of Agile ways of working including scrum.
Essential Product Experience & Expertise:
• Subject Matter expert on Salesforce, specifically service cloud functionality and configuration.
• Knowledge of the Genesys cloud platform specifically around voice and non-voice routing.
• Salesforce Administrator and Service Cloud Consultant certifications as a minimum.
• Good knowledge of Order to Cash, customer and interaction management.
• Knowledge of operational management and operational reporting, business Reporting or Segment MI processes.
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