Team Lead, Technical Solutions, EMEA GCOC
3 days ago
What You'll Do:
We are seeking a highly motivated Technical Solutions Engineer Team Lead to lead our existing EMEA GCOC TS team based in India. The successful candidate has solid experience or deep interest in the Ad Tech industry and a real passion for helping the team to grow.
Reporting to the GCOC TS, Global Manager you will oversee the EMEA day-to-day client operations and act as Team Lead to the EMEA GCOC team based in India. This role requires a versatile skillset; the position allows the candidate to gain experience helping guide a team of technical solution engineers and work closely with our business partners while keeping a piece of technical tasks as well. A Team Lead of Technical Solutions works in partnership with local and commercial operations management teams as well as the regional Technical Solutions team to deliver quality solutions, quick order-to-cash flow, and customer satisfaction. The ideal candidate will have finely tuned communication skills, searching for creative solutions, an excellent business instinct, burgeoning leadership skills, and the ability to work outside their comfort zone to push the business forward.
This role is based in either Gurgaon, India, or Hyderabad, India
As this role supports our global business, work hours will be between 12:30 pm IST to 09:30 pm IST (March – October) and 1:30 PM IST to 10:30 PM IST during daylight savings (November – February)
The team
Raise the bar and further develop the strong team spirit and each unique and special individual of the team. Mentor and develop team, ensuring they focus on the right priorities and get support when needed. Support the business to ensure client/partner technical requirements and timelines are met. Ensure the most efficient task distribution within the team, make sure the team have the tools and training to do their job effectively. Work closely with the Technical Solutions Leads in the APAC region. Support in hiring team members and be responsible for successfully onboarding them. Contribute to the continuous improvement effort on Criteo Technical guidelines & processes to deliver improvements Report activities and performances to your manager on a regular basisThe KPIS
Be the arbiter of quality work in the team Focus on driving our core KPIs (Reduce ticket resolution times and handle optimization & support ticket volumes) Maintain the team engagement Strength the partnership with other teams in Criteo
Core TS responsibilities
Continuous improvement of processes and tools
Who You Are:
Degree in computer science or technology related degree. Fluent in English, both spoken & written. Experience in reviewing and debugging code in the following software languages: HTML, JavaScript Proactivity associated to a "can do" way of working. Team spirit oriented, sharing best practices and open to train other team members. Strong interpersonal and communication skills across all levels of interlocutors. Project Management skills ensuring that internal and external teams meet deliverables on time and under budget. Autonomous, proactive, and problem solver by nature with an extreme capacity to think out of the box. Autonomous personality and interested in taking initiatives and lead on projects. Pre-sales/Sales engineer skills to develop from the technical angle new business on existing clients or helping sign new ones in collaboration with Sales teams. Problem-solving and a positive attitude in a fast pace environment. Curious by definition - Passion for solution consultation and business analysis. Ability to work on multiple projects at once, prioritize and execute a large number of tasks, and resolve issues quickly. Attention to detail to act as a consultant and be reactive in front of any potential situations.
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