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Assistant Vice President Quality
3 months ago
The ideal candidate should possess over 15 years of experience in Quality Process Excellence, specifically within the (Insurance or Utility Vertical) domain in a BPO environmentMust hold Green & Black Belt certifications.
Interested can share their resumes on with following detailsCurrent CTC -Expected CTC -Comfortable for US Shift -Experience in Quality Process Excellence -Experience in Insurance or Utility Vertical-Notice Period -
Basic FunctionThe candidate will lead the Quality Excellence Insurance vertical, interfacing with colleagues across all levels; ensure implementation of quality management framework for each client areas and have quality control and assurance related improvements and performance. Manage a team of QCA and clients within the vertical.Essential FunctionsBuild a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience.Analyze business processes and assist in identifying problems and mitigating plans for quality improvement.Responsible for quality assurance across all processes, identify and execution of projects; governance of processes & reporting, driving standardization across all clients.Be well informed on the developments in process improvement programs and contribute in implementing business strategy for positive customer experience.Business development and solution in select areas; support in RFP, RFI responses from quality perspective. You will be responsible for set up and functioning of quality compliance at client level to meet business, internal and ISO certification requirements.Facilitate the sharing of best practices from within and outside the organization and implement them.Planning and managing budget and resource allocation for the assigned vertical.Technical SkillsExcellent working knowledge of MS OfficePossess in-depth knowledge and skill of Six Sigma, Lean methodology (Minimum BB Trained resource)Proficient with flowcharts / process design / mappingQuality knowledge to solve a range of problems.FunctionalOperational planning and process management to effectively plan, prioritize and execute everyday QC operationsKnowledge of quality, process improvements, etc.Consulting mindsetLeadershipStrategic focus and strong business acumenDemonstrates a global mindsetDemonstrates an agile, analytical approach and thought processTeam management experienceGeneralConformance to policies / compliances with auditing skillsAbility to coach and give feedback on an ongoing basisInterviewing skillsStrong written and verbal communication Skills.Works at keeping the team strong and motivated: boost team morale and productivity
