Charging station
2 weeks ago
Home charger (MEAL)
Responsibilities & Key Deliverables
Home Charger Installation
Management of home charger installation in collaboration with installation service provider for
ensuring seamless customer experience
Ensure installation process adherence by monitoring and reviewing CX managers at Dealerships
Manage process deviations and ensure customer delight
Prompt handling of customer concerns and managing escalations
Fine-tuning installation process design and ensuring that IT systems are updated
Track and improve customer satisfaction metrics for charging (CSAT score, intelloe feedback, etc.)
E-Mobility service management
Support CPO partnerships on ground during on-boarding or escalations
Ensure sustenance of M&M charging platforms
Engagement with incumbent partners for developing customer propositions
Develop & deploy new features on the M&M charging platform to improve customer experience
Use analytics to discover customer charging insights and deploy relevant customer propositions
Dealership Electrification
Drive installation of Fast DC chargers at the dealership network
De-bottleneck process stage gates by engaging with dealers and charging partners
Identify out-of-the-box solutions where fast charger installation is a challenge
Engage with charging partner to discover customer charging behavior insights at the dealership
network
Experience
• Minimum 7-8 yrs. of experience
• Exposure and basic understanding of the charging ecosystem & components
Industry Preferred
Automobile OEMs / Charging infrastructure companies
Qualifications
B.Tech + MBA preferred
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