ServiceNow Associate
4 weeks ago
About the Role :
- We are seeking a highly motivated ServiceNow Associate to join our IT Service Management (ITSM) team.
- You will play a critical role in supporting our ServiceNow instance by maintaining and building various configurations, workflows, and automations.
- This position offers an excellent opportunity to gain valuable experience in ServiceNow development and contribute to a dynamic IT environment.
Responsibilities :
Service Catalog & HR Service Delivery (ITSM/HRSD) :
- Maintain and build new service catalogs, items, configurations, and roles within the ITSM and HRSD modules.
- Ensure service offerings are accurate, up-to-date, and aligned with user needs.
Workflow Automation (Flow Designer):
- Create and maintain efficient workflows (flows, sub-flows, actions) to automate service requests, approvals, and other processes.
Scripting :
- Develop and maintain various scripts including Script Includes, Server-side scripts, Client-side scripts, and reusable scripts to enhance functionality and automate tasks.
Security & Access Control (ACL/User Roles/Permissions) :
- Configure access controls (ACLs), user roles, and permissions to ensure appropriate access to functionalities within ServiceNow.
Form Customization :
- Design and develop custom forms with theming, dynamic fields, widgets, and functionalities to meet specific requirements.
Update Sets :
- Create, import, export, and manage update sets for efficient configuration and customization deployment within the ServiceNow instance.
Troubleshooting :
- Identify and troubleshoot issues within ServiceNow to ensure smooth operation and user experience.
Desired Skills and Experience :
- 2+ years of experience working with IT service management tools or related technologies (preferred).
- Solid understanding of ServiceNow fundamentals (ITSM, CMDB, Configuration Management).
- Experience with at least one of the following ServiceNow modules: ITSM, HRSD, Flow Designer.
- Familiarity with scripting languages used in ServiceNow (e.g., JavaScript, GlideScript) is a plus.
- Understanding of access control concepts and best practices.
- Experience with custom form development is a plus.
- Ability to learn quickly and adapt to new technologies.
- Excellent problem-solving and analytical skills.
- Strong communication, collaboration, and teamwork skills.
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