SmartConnect Technologies

Company Profile & Job Description :

- UNFYD- COMPASS suite, an integrated digital/social transformation platform, leverage the listening/interaction capabilities in a single platform, to enable seamless CX journey orchestration across the various touchpoints.

- Our platform framework enables an integrated CLM (customer lifecycle journey-mapping) across the various engagement touchpoints of a customer journey, providing an analytical based approach towards the engagement & product offering by any enterprise.

- We help turn customer service into customer loyalty - by making it easy for customers to get help through social, mobile channels. Today's consumers no longer require just resolution, but also meaningful conversations, on the most demanding digital channels, real-time.

- UNFYD- applies the disciplines of contact centre efficiency with the unique dynamics of social customer engagement. We continuously innovate to help our clients turn unstructured, chaotic signals into organized, meaningful channels.

- UNFYD- COMPASS ready-2-deploy vertical toolkits (Insurance, AMC, Banks/NBFC.) enables enterprises to fast-forward their digital transformation journey at a rapid-pace, with pre-built configurators to you'll do :

- Analyze Sales, Marketing & Usage data from various sources to identify trends, insights, and opportunities.

- Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).

- Prepare and deliver presentations to the internal team, clients & partner teams, explaining your findings and recommendations.

- Translate business requirements into comprehensive functional specifications, user stories, and technical documentation for development teams.

- Collaborate with the Product & Business teams to implement data-driven strategies and improve overall effectiveness.

- Generate unique insights that can help in validating business/pilot initiatives and product roadmap.

- Conduct research to understand industry trends and competitive landscape.

- Assess the market size (& the sector) and business potential to make recommendations.

- Should be able to deep dive into the finances (margins, unit economics etc.) to determine the viability and scalability of business.

- Assist them in formalizing business plans and track their performance against defined goals.

- Put together relevant metrics in support of tracking and measurement.

- Keep up the product learning with new releases and enhance the domain knowledge

- Demo the product and help client understand the automation journey

- Help client collate the data which is required to roll out the product.

- Recommending process improvements to increase a business's efficiency.

What we seek :

- Bachelor's degree in Engineering, IT, Marketing, Business, or a related field.

- Prior experience as a Business Analyst or similar role.

- Excellent presentation skills, with the ability to communicate complex data in a clear and concise manner.

- Strong program management skills. Thorough with details and follow-ups.

- Strong analytical skills, with a problem-solving attitude.

- Excellent written and verbal communication skills.

- Excellent organizational skills to maintain information in a structured manner

- High bias for action and a Can-Do attitude to drive outcomes.

- Ability to work independently and as part of a team

- Familiarity in Google Analytics is a plus.

- Self motivated, works well individually and in teams.

Good to have : Interest, understanding or experience in Cognitive Ai / Conversational Ai space will be an add on.

Location : Thane
(ref:hirist.tech)

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