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Duty Manager

4 months ago

Bengaluru, India Shilton Hospitality Full time

The Duty Manager at Shilton Suites is responsible for overseeing the daily operations of the hotel, ensuring guest satisfaction, managing staff, and maintaining operational standards. This role involves being the primary point of contact for guests and employees, ensuring a seamless guest experience, and addressing any issues that arise promptly and efficiently.


Key Responsibilities:


  • Ensure high standards of guest service are maintained at all times.
  • Handle guest inquiries, complaints, and feedback professionally and promptly.
  • Oversee the check-in and check-out process, ensuring smooth and efficient service.
  • Supervise and coordinate daily operations across all departments, including front desk, housekeeping, food and beverage, and maintenance.
  • Monitor operational procedures and make improvements as necessary to enhance efficiency and guest satisfaction.
  • Ensure compliance with hotel policies, procedures, and standards.
  • Address employee concerns, resolve conflicts, and foster a positive working environment.
  • Handle incidents and accidents, completing necessary reports and documentation.
  • Monitor financial performance, control expenses, and ensure cost-effective operations.
  • Conduct regular briefings and meetings with staff to update them on hotel policies and operational changes.
  • Liaise between different departments to ensure smooth communication and workflow.
  • Oversee the maintenance and cleanliness of the hotel, ensuring high standards are maintained.
  • Coordinate with maintenance staff for repairs and upkeep of the facility.
  • Ensure all equipment and facilities are in good working condition.
  • Coordinate with suppliers and vendors for timely delivery of goods and services.
  • Conduct regular audits to maintain inventory accuracy.

Qualifications:

  • Minimum 3-5 years of experience in a supervisory or managerial role within the hospitality industry.
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Problem-solving and conflict resolution skills.
  • Ability to multitask and handle high-pressure situations.