Associate Manager

2 weeks ago

Bengaluru, India Razorpay Full time

About Razorpay:


Razorpay today processes $150 Billion+ payments for 10 million+ businesses across India and Southeast Asia powering use cases ranging from Payments (online and offline), Capital, NeoBanking, etc. Razorpay is valued at $7.5Bn and has raised USD $700M+ in funding till date from marquee investors like GIC, PeakXV Partners (formerly Sequoia Capital), Tiger Global, Ribbit Capital, Matrix Partners and many stellar angels. We are the leading Payments provider in the country and have been the first to bring to market the most major innovations in the past 10 years. Razorpay enables businesses to accept, process, and disburse payments at scale, while helping them manage their finances.


As part of its ambitious growth strategy, Razorpay has expanded its operations beyond the borders of India, venturing into the Southeast Asian market via acquisition of Curlec in Malaysia. By leveraging its expertise and success in India, Razorpay is actively working towards providing tailored payment in other global markets.


As the next markets, the rest of SEA, MENA and the North America region present a unique opportunity for Razorpay due to the size of the opportunity, rapid digitalization and growing digital and e-commerce ecosystem. By extending its footprint in these regions, Razorpay aims to become the preferred payment partner for businesses across these regions offering them the same level of reliability, security, and convenience that has made it a trusted name in India. As part of the roadmap, Razorpay is building its International expansion team.


Roles and Responsibilities :


  • Create a sales pipeline to convert market customers to capital products.
  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and achieving the monthly/quarterly target.
  • Review the customer journey, identify how it’s supported, and take a consultative approach to helping clients overcome issues and achieve goals.
  • Facilitate interaction and workflow between project team members to ensure deliverables are on time.
  • Collaborate, problem-solve, and/or strategize upcoming client meetings
  • Prepare necessary documentation or visuals for clients to demonstrate the performance of campaigns; analyze trends in daily-monthly calls and sales funnel to identify areas of improvement
  • Work with the marketing team to drill customer references and develop case studies
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
  • Maintain existing customer success metrics and data as directed.
  • Lead campaigns and promote proactive customer contact strategy to manage and improve Churn, Retention, & Customer Delight at a product level.


Mandatory Qualifications:


  • 5+ years of total experience, out of which 3 years have to be in team management within the banking industry or a Fintech company
  • A candidate from a product-based background is preferable, as they understand capital products like Loans and Credit.
  • The candidate should have experience in team management or mentoring senior associates/associates.
  • Active team player, self-starter, and multitasker who can quickly adjust priorities.

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