Sr Network/Telecom Engineer
4 days ago
What will you do?
Our global network operation center is ensuring that all outages, which are impacting our customers are resolved in a timely mannerWe aim to fulfill our customer's requests according to our set of SLAsWe manage our network changes through a strict ITIL based processWe monitor network health, including metrics collection, visualization, and alertingWe track network utilization over time to assist capacity management modelsWe own the network monitoring settings, maintenance and network incident management SOPsWe self-serve problem management support for network root cause analysis, own and drive problem investigations, trend analysisWe proactively carry out network vulnerability and patch management, software upgradesBe part of the team that supports, and improves a global network environment that includes routers, switches, firewalls, wireless controllers and load balancers.Find opportunities to improve the corporate network by looking at the cause of the problemsCollaborate with the network SMES on optimization initiativesBe responsible for having all aspects of the network environment documented.Deliver mentorship and direction to lower level engineers and peer support groupsEnd to end coordination with our vendors and providers for issue resolutionsHandling the Service Now work queue to address customer requests within the established service level agreements.Drive quality into the metrics we report, including measurement of issues, network capacity, vendor equipment/failures analysis and network performance, as well as continual assessment of the quality and effectiveness of network monitoring and alerting.Responsible for documenting system maintenance, enhancements and performance for effective network operations and managementCall out complex topics and requests to senior engineers or SMEsFind opportunities for automation and own these initiatives till completion in collaboration with respective SMEs and programmersGuide our customers and colleagues on Global Network engagement and ITIL processesParticipate in technology trainings provided by SMEs or vendors
How will you get there?
BA/BS education and/or work experience in network engineering & operations is preferred8-10 years of demonstrated ability in network engineering, operationsDeep experience with Cisco and Arista or Fortinet or F5 products and servicesAutomation related programming skills (Python or similar) is a nice to haveGood understanding of Networking and Security standards, practices and methods.Solid grasp of SD-WAN management & troubleshooting is an advantageUnderstanding and experience of cloud computing specifically relating to networks, including AWS and/or Azure is an advantage
Tool & Technology Skills
Telco: WAN, LAN, Wireless,OSS/BSS: Service Now, JiraNetwork Switching, Routing, Secrurity, CloudProduct: Cisco, Silver Peak SDWAN, Talari, Bluecat, RiverBed, Arista, Clearpass, OperGear, Meraki, AWS, Azure, Fortinet, F5,Automation: Python, API, Service Orchestration
Knowledge, Skills, Abilities
CCIE PreferredExcellent verbal and written communication skills, good customer service skills, and a demonstrable ability to work with various teams.Troubleshooting skillsBe a self-motivated, highly ethical individual with a demonstrated ability to work as independently as well as with a team.Be eager to learn new technologies and develop your skillsDevelop relationships with our clients, engineering, and peer management teams, and effectively navigate across the organization
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