Production Support Engineer

4 weeks ago

Bengaluru, India Enterprise Minds, Inc Full time

We’re Hiring | Production Support Engineer | Bangalore (Hybrid)Enterprise Minds India Pvt. Ltd. is looking for a passionate and experienced Production Support Engineer to join our growing team for our esteemed client.Location: BangaloreExperience: 2-4 YearsCompany: Enterprise Minds India Pvt. Ltd.About Us:Enterprise Minds India is a solution engineering company headquartered in San Francisco with offices in Bangalore, Hyderabad, and Pune.We specialize in Digital Experience, Data Engineering, DevOps, and AI/ML , working with top product companies across the US and India — including Google, Boeing, Cisco, Thoughtspot, and Open Financial .Job Descriptionummary:The role of the Production Support Engineer is a technical role that’s ensures the stability, integrity, and efficient operation of the platform / system and services.This individual will work under the general direction of a supervisor, while managing their own time and resources to support daily operational activities (monitoring and maintaining Servers and services of the platform).Responsibilities:* Analyze problems reported runtime, diagnose and do occasional code fixes with low to medium complexity* Work with developers to identify and resolve more complicated problems* Address urgent issues quickly, work within and measure against customer SLAs* Adapt installer, shell scripts and Perl scripts and aggressively automate manual / repetitive tasks through scripting.* Automate scripts / tasks for reporting and maintenance; and build anomaly detectors wherever applicable* Provide feedback from customer users to the team* Maintain on-going record of problem analysis and resolution activity in an on-call tracking system.* Proactively monitors production and non-production environments and applications. Fix any issues in the same.* Be proactive and independent in monitoring, identifying and fixing issues* Develop smaller complexity features/enhancements in existing system componentsDesired Skills:1. Good exposure to MySQL and writing SQL queries2. Automation scripting: More advanced tools preferred; Ex: Python, Perl, Shell Scripting.3. A prior experience in the production support.4. Prior programming experience: Python preferred5. Good written and oral communications skills.6. Familiarity in Storm, Zookeeper, Kafka, Elastic Search, Aerospike, Redis, HBase, Aesop, My SQLPlease share CV to

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