Technical Support Engineer I

4 days ago

Delhi, India Vizrt Full time

Summary of Position

As a member of the Global Customer Success support team, the Technical Support Engineer I will be responsible for first-level support, handling all inbound cases raised by Vizrt customers. This role utilizes knowledge of Vizrt products and effective communication skills to ensure timely resolution and high customer satisfaction.

A Technical Support Engineer I will:

  • Accept inbound customer contacts via Phone, Chat, Email, or through the global support portal
  • Prioritize case workload following the global support priority process
  • Troubleshoot and identify solutions while maintaining effective communication with customers for resolution
  • Escalate cases to higher-level support or other departments, such as Professional Services, when necessary
  • Take ownership of individual performance to meet Key Performance Indicators (KPIs)
  • Adhere to Global Support Quality Framework expectations
  • Participate in handover communications effectively
  • Proactively share knowledge and insights with colleagues and management
  • Engage in regular meetings with fellow support engineers to discuss best practices and feedback

Requirements

  • Associate's degree or equivalent work experience preferred
  • 1-2 years of experience in a technical support role, preferably in the broadcast industry
  • Familiarity with studio broadcast environments and equipment, including software applications for video and audio production
  • Understanding of basic networking systems and Windows administration
  • Strong troubleshooting skills and logical problem-solving abilities
  • Good verbal and written English communication skills are essential
  • Ability to work flexible hours, including nights, evenings, and weekends, as needed

Benefits

More stories, better told

Vizrt is the world's leading provider of innovative visual storytelling tools for media content creators in broadcast, enterprise, or new media - unlocking the power of a story for all. Vizrt offers market-defining software-based solutions for real-time 3D graphics, video playout, studio automation, sports analysis, media asset management, and journalist story tools. Vizrt offers Flexible Access to our workflows, and our platforms integrate with third-party products because we believe in enabling our customers' success, giving them the right tool for the job, and accelerating their creative excellence.

More than three billion people watch stories told by Vizrt customers every day including from media companies such as CNN, CBS, NBC, Fox, BBC, Sky Group, Al Jazeera, NDR, ZDF, Network 18, Tencent, and many more.

We offer a comprehensive benefits package that includes:

  • Health Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy

  • Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance

  • Professional Development: Opportunities for ongoing training

Join our team and take advantage of these benefits while working in a dynamic and supportive environment.

Recruitment Process for this role:

  1. Recruiter Screening

  2. Team Interview

  3. Case/ Code assignment

  4. Final Interview

  • Technical Support Engineer I

    2 weeks ago

    Delhi, Delhi, India Vizrt Full time

    Summary of PositionAs a member of the Global Customer Success support team, the Technical Support Engineer I will be responsible for first-level support, handling all inbound cases raised by Vizrt customers. This role utilizes knowledge of Vizrt products and effective communication skills to ensure timely resolution and high customer satisfaction.A Technical...

  • Site Engineer

    4 days ago

    Delhi, India Engineer Department Full time

    Company Description Engineer Department is a company We are dedicated to providing efficient and effective engineering solutions for public infrastructure and services. Our team is committed to ensuring the highest standards in project management and execution, serving the community with integrity and professionalism. Role Description This is a full-time...

  • Technical Support Engineer I

    7 days ago

    Delhi, India Vizrt Full time

    Job Description Summary of Position As part of the Global Customer Success support team the support engineers are responsible for handling all inbound cases raised by Vizrt customers across the globe. Using expertise and product knowledge working hand in partnership with Vizrt customer base to ensure a timely and quality resolution. A Technical Support...

  • IT Application Engineer I

    2 days ago

    Delhi, India Futuresoft Consulting Inc Full time

    About the RoleWe are seeking a motivated and detail-oriented IT Application Engineer I to join our technology team. This entry-level role is designed for early-career professionals who want to gain experience in developing, maintaining, and supporting business applications. You will collaborate with senior engineers, IT staff, and business users to ensure...

  • Urgent Technical Support Engineer I

    1 week ago

    Delhi, Delhi, India Vizrt Full time

    Job DescriptionSummary of PositionAs part of the Global Customer Success support team the support engineers are responsible for handling all inbound cases raised by Vizrt customers across the globe. Using expertise and product knowledge working hand in partnership with Vizrt customer base to ensure a timely and quality resolution.A Technical Support engineer...

  • IT Application Engineer I

    12 hours ago

    Delhi, India Futuresoft Consulting Inc Full time

    About the RoleWe are seeking a motivated and detail-oriented IT Application Engineer I to join our technology team. This entry-level role is designed for early-career professionals who want to gain experience in developing, maintaining, and supporting business applications. You will collaborate with senior engineers, IT staff, and business users to ensure...

  • L1 Technical Support Engineer

    14 hours ago

    Delhi, India DDN Storage Full time

    This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial...

  • Technical Support Engineer

    7 days ago

    New Delhi, India iMin Full time US$ 800 - US$ 1,500

    We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and maintenance of our solutions....

  • Microsoft 365 Technical Support Specialist

    1 week ago

    Gurugram, Delhi, Noida, India beBeeSupport Full time ₹ 16,80,000 - ₹ 20,40,000

    Job Opportunity:We are seeking a highly skilled Microsoft 365 Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing expert-level support and consultation on Microsoft 365 Cloud services.The ideal candidate will have excellent communication skills, both written and verbal, and the ability to...

  • High Salary: Technical Support Engineer I

    2 weeks ago

    Delhi, Delhi, India Vizrt Full time

    Summary of PositionAs part of the Global Customer Success support team the support engineers are responsible for handling all inbound cases raised by Vizrt customers across the globe. Using expertise and product knowledge working hand in partnership with Vizrt customer base to ensure a timely and quality resolution.A Technical Support engineer will:- Accept...