ServiceNow Developer

1 week ago

bangalore, India Agiro Full time
At Agiro, we specialize in providing scalable and efficient solutions to businesses across many
industries. Focused on cloud technologies and technical expertise, we help organizations
navigate the ever-changing landscape of the digital era.
With dedicated Centers of Excellence across the globe, we are enabled to deliver
comprehensive, senior resourcing solutions of both onshore and offshore resources, allowing
our clients to achieve maximum ROI while staying on budget.
Our focus is on delivering amazing end-to-end customer experiences. From cost engineering
budgets to meeting time-sensitive deadlines, we strive to exceed expectations and add
excellence-grade value to our clients’ businesses.
We are looking to add more ServiceNow Developers to our growing team, as we move up the partner rankings, currently sitting at Premier in only 2 years We are the fastest growing ServiceNow partner in APAC working with Tier 1 enterprise across Finance, Tertiary Education and Telecommunications in the UK, US APAC and India Markets.
Role Title:
ServiceNow Developer & Administrator.
We are looking for a candidate with expertise in the ServiceNow platform as both a Developer and Administrator with a strong background in IT Service Management (ITSM) and custom application building. Must be skilled in designing, developing, customizing, and administering the ITSM suite of applications, ensuring optimal functionality and efficiency.
Ideal candidate will be proficient in Flow Designer, customizing portals, widgets, and themes using frameworks such as App Engine Studio, Now Experience UI, and Service Portal. Skilled in creating REST and SOAP endpoints, integrating software, and performing ServiceNow instance upgrades.
Responsibilities
Work closely with our IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.
Monitor health, usage and overall compliance of ServiceNow and its applications.
Coordinate application and platform upgrades.
Build and maintain internal technical documentation, manuals, policies, and processes.
Analyze, troubleshoot and resolve complex software application related problems.
Develop systems integrations and process automation.
Participate in workflow development / release activities as needed.
Participate in unit, system, integration and user acceptance testing activities.
Responsible for 24x7 on-call support for customer impacting production problems.
Act as a technical liaison with software vendors
Ensure adherence to security standards
Respond to user tickets in the ticket queue and participate in administration activities to manage the rest of our application portfolio.
Participate in strategy and roadmap sessions
Communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
Qualifications
Experience in designing, requirement gathering, story conversion
Good at Agile process
Good at client communications
CSM (Sold Products and Install Base Item) and ITSM modules
CMDB and CI relationships
Add on - worked with any Telecommunication client before in ServiceNow
Technical - Transform maps, Robust transform maps (add on), Playbooks, Agent workspace
5+ years
Experience with administering a platform used globally.
Strong experience in requirements gathering.
Must be motivated, self-starter
Strong written and oral communication skills.
Nice to Have:
Knowledge and skills supporting systems and network management tools.
ServiceNow Certified Systems Administrator certification
ServiceNow Certified Application Developer certification

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