Service Delivery Analyst(windows,citrix

1 month ago

pune, India FIS Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

5 - 10%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 
About the team :

It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions.

What you will be doing:

• Provides 24 x 7 on-call support for all assigned production-related systems.
• Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.
• May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.
• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
• Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.
• Assists in documenting current policies and procedures.
• Represents team on cross-functional teams for production, support and development activities.
• Performs specialty production processing.
• Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations.
• Performs monthly and quarterly SOX testing.
• Interacts with internal departments to deliver solutions.
• Interprets and presents data and conclusions to management as needed.
• Improve methodologies used in the job.
• Other related duties assigned as needed.

What you bring:

3+ years of experience in Windows, Citrix and Azure.

Education Requirements:  

Bachelor’s degree or the equivalent combination of education, training, or work experience.

What we offer you :

  •  A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A broad range of professional education and personal development possibilities – FIS is your final career step
  •  A competitive salary and benefits
  •  A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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