Technical help desk specialist

1 week ago

Mount Abu, India Stabdha Pvt Ltd Full time

Job DescriptionPosition: Technical Help Desk Specialist Location: RemoteAbout the RoleWe are seeking experienced Technical Help Desk Specialists to deliver exceptional customer support, troubleshoot technical issues efficiently, and ensure seamless system operations. This is a customer-first role, where strong communication skills, ownership, and professionalism are valued as highly as technical expertise.⚠️ Important:Candidates must have a minimum of 3 years of hands-on SQL experience. Applications with less than 3 years of SQL experience will not be considered.This is not a BPO/call-center role. Applicants with primarily BPO backgrounds are not eligible.We require very high proficiency in English (both written and spoken) and prior experience in direct customer interaction.Key ResponsibilitiesServe as the first point of contact for customers experiencing technical issues, providing patient and empathetic support.Communicate effectively and professionally with customers, ensuring complex technical concepts are explained in clear, simple English.Apply SQL skills to research data, run queries, and investigate root causes of issues.Diagnose and troubleshoot technical problems across software and systems, striving for first-contact resolution whenever possible.Accurately log, track, and update customer issues, ensuring timely follow-ups and complete resolution of every ticket.Manage multiple open tickets effectively, prioritizing based on urgency and business impact.Work independently with minimal supervision while also contributing as a strong, collaborative team member.What We Are Looking For (Must-Haves)3–5 years of proven experience in a technical support/helpdesk role with direct customer-facing responsibilities.Minimum 3 years of solid SQL experience (must be able to write and execute queries confidently).Excellent English proficiency (both written and spoken) — able to communicate with clarity, empathy, and professionalism.Strong problem-solving skills with a logical, analytical approach to issue resolution.Highly organized, detail-oriented, and committed to owning tasks through to completion.Self-motivated, adaptable to fast-paced environments, and able to remain calm under pressure.This is not a BPO role – the role demands technical troubleshooting and SQL proficiency, not call handling.Why Join Us?This role offers the opportunity to be part of a critical and growing team where your contributions will have a direct impact. You will:Work directly with customers and make a tangible difference in their experience.Sharpen both your technical expertise and professional communication skills.Thrive in a supportive, collaborative environment that values growth, ownership, and excellence.

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