Support Specialist, Cyber
1 week ago
REFID921281
NIQ is looking to mature our Identity and Access Management (IAM) program. To support that effort, we are looking for an Identity and Access Management Support Specialist. In this role, the specialist will be responsible for IAM product stack lifecycle including user access requests and approvals, provision/deprovision user access, access certification and governance of NIQ IAM solutions and its associated processes. They will create, maintain, and review relevant documentation, standard operating procedures, knowledge articles and user guides. This role will include communication with internal customers to clarify requests, report status, and updates. The ideal candidate will bring their external knowledge to help improve our current processes.
ResponsibilitiesSupport IAM processes and technologies including provisioning/de-provisioning of access requests, incident tickets and other associated tasks within Service Level Agreements.Reconcile discrepancies between access rights assigned and access rights required for users to perform job duties.Participate in the integration, deployment, and support of IAM tools and products.Actively identify, analyze, and address problems to resolve issues whenever possible in a way to minimize service disruption and risk to the organization.Drive continual improvement processes to streamline workflows to enhance the end-user experience and increase business value.Assist with the execution of user access certification and audit requests.Work closely with other teams in the Cyber Security organization to drive more integrated security posture.Maintain solid knowledge within subject matter specialties.
QualificationsBachelor’s degree in a technical field including Computer Science or Information Systems.3+ years' Cyber Security experience with at least one of those focused on IAM tools and processes.1+ years’ of strong execution as it relates to the operational efforts required for Identity Management & Lifecyle, Access Management, and Access Certification or in a Security Administrator role.Experience with administration and support of SailPoint, CyberArk, OKTA or related technologies.Good data analytical skills with ability of quickly identifying and resolving issues regarding access and identity management.Good documentation and process development experienceUnderstanding the framework of IAM processes, technologies, and advantages of automationKnowledge and experience with IT Service Management productsAbility to effectively prioritize and execute tasks in the fast-paced environment.Strong communication skills, both verbal and writtenEffective multi-tasking skills and customer-focused approachShift: Multiple shifts available
Additional informationEnjoy a flexible and rewarding work environment with peer-to-peer recognition platforms.Recharge and revitalize with help of wellness plans made for you and your family.Plan your future with financial wellness tools.Stay relevant and upskill yourself with career development opportunities
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