Infrastructure Support Engineer

3 weeks ago

bangalore, India Infogain Full time

Infrastructure Support Engineer (Standard) with skills AD DC DHCP DNS, Infrastructure Support L1, VMWare, Infrastructure Support, System Administrator, Managed Services-Databases, Managed Services-L1 Support, Managed Services-Linux, Managed Services-Network for location Bangalore, India

Posted on: June 04, Share on Linkedin Share on Twitter Share on Facebook

ROLES & RESPONSIBILITIES

IT Asset Management Administrator

As an IT Asset Management Administrator, your mission will be to work closely with global ITAM teammates, Enterprise IT Partner teams, ITSM team and other asset owners for management the life cycle of IT equipment and software.
Your Role & Main Responsibilities
• Oversee Management Reporting on Licensing and Security Compliance.
• Administrate the procurement and asset management of all IT hardware and software equipment.
• Works with Global IT Leads to ensure supplier records are maintained and software license information are managed. Provides incident status, trends, service level performance to management.
• Verifies, tracks, reconciles financial data (e.g., budget and assets - leased, depreciated, disposal or expensed) to ensure information, process and system quality.
• Report and propose solutions to ensure software compliancy and asset optimization (AO) for all global sites. Researches and selects vendors to solicit quotes for the procurement of IT hardware, software, parts and services requiring considerable knowledge of specific materials, vendors and market conditions.
• Participates on projects for the implementation of a strategic IT global procurement plan and standard equipment list.
• Takes effective action to provide timely resolution of problems and communications or escalation on behalf of the end-user to appropriate support personnel and vendors.
• Participates on respective project initiatives which may involve multiple IT/User groups.
• Follows standard operating procedures, customer service guidelines and documentation for new services and activities.
Job qualifications:
• Technical Degree (DEC)/College diploma in a technology discipline and/or an equivalent combination of education and related experience.
• 5 years in a IT asset management environment.
• Excellent reporting capabilities.
• Knowledge on computer hardware/software, telecommunications and networks and understanding of ITIL processes.
• Strong knowledge of principles, methods, and procedures of IT asset management.
• Strong knowledge procurement utilities, policies and processes.
• Good knowledge of terminology relating to computer software, hardware, and peripheral equipment.
• Good understanding of vendor’s (Microsoft, Oracle, IBM, etc.) software licensing procedures, terms and conditions.
• Ability to establish and maintain good vendor relationship with internal and external customers and vendors.
• Good communication end-user support skills, end-user/peer relationship skills
• Good knowledge of maintaining corporate documentation and procedures following group standards and policies.
• Experience with providing service based on established Service Level Agreements.
• Good problem solving ability.
• May be required to work in a rotation basis in-order to cover the different time zones.

EXPERIENCE

3-4.5 Years

SKILLS

Primary Skill: Infrastructure Support Sub Skill(s): AD DC DHCP DNS, Infrastructure Support L1 Additional Skill(s): VMWare, Infrastructure Support, System Administrator, Managed Services-Databases, Managed Services-L1 Support, Managed Services-Linux, Managed Services-Network

ABOUT THE COMPANY

Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).

Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.

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