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GSOC Lead Operator

4 weeks ago

Hyderabad, India Pinkerton Full time

Overview:

170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The GSOC Lead Operator, assigned to one of Pinkerton's largest global clients, will use a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open source media, internet, and in-house systems. The Lead monitors and assesses safety and security concerns including extreme weather conditions, political instability, crime, terrorism, and technical failures.

Responsibilities:

  • Represent Pinkerton's core values of integrity, vigilance, and excellence.
  • Detect, analyze, and alert others of any incidents which may impact the client's people, products, property, or brand image.
  • Assist with company personnel in all concerns relating to the safety and security of corporate locations around the globe.
  • Conduct ongoing review of multiple systems and sources to detect potential risks.
  • Notify and coordinate corporate response through distribution of advisories and other communications.
  • Oversee quality control and oversight for all production, support, and staffing functions in conjunction with the India Supervisors.
  • All other duties, as assigned.

Qualifications:

Associate degree or two years of equivalent military, law enforcement, government, corporate security experience within a security operations center including knowledge of security systems such as alarm monitoring, electronic access control, and CCTV.

  • Able to read, write, and speak clearly in English.
  • Customer service skills.
  • Client orientated and results driven.
  • Effective written and verbal communication skills.
  • Able to multi-task in a fast paced, at times stressed work environment.
  • Serve as a postive team player.
  • Comfortable with high-tech work environment and constant learning of new tools and innovations.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

  • Regular computer usage.
  • Occasional reaching and lifting of small objects and operating office equipment.
  • Frequent sitting.
  • Flexibility to work all shifts, and willingness to assist the team with overtime when needed.
  • Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.