▷ [High Salary] Program Coordinator- Global Business

1 week ago


Delhi, India Emeritus Full time
About Role:

We are looking for dynamic, personable individuals to provide outstanding customer service to our clients. You will play a critical role on our team as the main point of contact for our clients, answering questions about course information, locations, availability, and how to register. This is a remote position. The goal will be to facilitate the effective management of Course related activities according to the organization’s standards.

Roles and Responsibilities:

- Manage all course end activities- Track course feedback on weekly survey, Course End Surveys, completion rates, etc.- Provide support to Partner teams on Blended Course management- Assist with responding to general participant queries such as IT issues, assignment, etc.- Co-ordinate with cross functional team to ensure smooth course delivery- Provide exceptional service to our clients via phone, email, SMS, and chat while effectively managing a high volume of inbound communications.- Build and develop valuable relationships with clients by identifying their needs and resolving issues with empathy, tact, and patience.- Communicate course recommendations and cross-sell opportunities in a variety of situations, including promotional offers and marketing campaigns.- Assist with administrative tasks for clients and other departments as needed.

Key Skills and Qualifications:

- 3+ years of customer service experience- Outstanding verbal and written communication skills- Proficient in English Language, written and verbal both- Knowledge of program management and development procedures- Ability to work with diverse and multi-disciplinary teams- Excellent time-management and organizational skills- Tech-savvy, experience of working on learning platforms will be added advantage- Detail-oriented and efficient- Willingness to work in any shift assigned- Knowledgeable with MS Office and Google Apps (Gmail, Google Drive, etc.)- Experience with any (or all) of the following is a plus: Olark Chat, Zoho Email, Genesys phone systems.- Experience using AI Tools to answer questions and generate client responses is a plus.

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