D&T Analyst II – ITQ

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.Position TitleD&T Analyst II - ITQ (Labware LIMS)Function/GroupDigital and TechnologyLocationMumbaiShift TimingRegularRole Reports toD&T Manager ITQ – Solutions DeliveryRemote/Hybrid/in-OfficeHybridABOUT GENERAL MILLSWe make food the world loves: 100 brands. In 100 countries. Across six continents.

With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerateus into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.JOB OVERVIEWFunction OverviewThe Digital and Technology team at General Mills stands as the largest and foremost unit, dedicated to exploring the latest trends and innovations in technology while leading the adoption of cutting-edge technologies across the organization. Collaborating closely with global business teams, the focus is on understanding business models and identifying opportunities to leverage technology for increased efficiency and disruption. The team's expertise spans a wide range of areas, including AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain, SAP S4 HANA and Enterprise Architecture. The MillsWorks initiative embodies an delivery model, where business and technology teams operate cohesively in pods with a unified mission to deliver value for the company. Employees working on significant technology projects are recognized as Digital Transformation change agents.The team places a strong emphasis on service partnerships and employee engagement with a commitment to advancing equity and supporting communities. In fostering an inclusive culture, the team values individuals passionate about learning and growing with technology, exemplified by the "Work with Heart" philosophy, emphasizing results over facetime. Those intrigued by the prospect of contributing to the digital transformation journey of a Fortune 500 company are encouraged to explore more details about the function through a provided Link.Purpose of the role· Role is Techno-functional System Analyst who can support business issues, tickets and enhancements. Person should be proficient in Labware LIMS application (4-5 years’ experience), .Net, Database such as Oracle PL/SQL & also can manage multiple global stakeholders. Develop technical and functional expertise areas of Operations, Manufacturing, and ITQ (Innovation Technology & Quality)· Provide first class service and proactively work to improve overall environment stability and ease of support· Develop close partnership with business users to truly understand needs and facilitate connections to D&T & Engineering to ensure end to end solution optimization.· Rotational off-hour supportKEY ACCOUNTABILITIES· Partner with the key business contacts to understand business issues, identify opportunities and drive solution to implementation.· Lead business continuance and enhancements to drive the business growth· Experience with Labware LIMS, databases (Oracle/SQL), C#, ASP.Net, Web services, HTML· Reporting tools like BOBJ, crystal and .NET mandatory· Knowledge of any of the Reporting tools - SSRS /BOBJ / Crystal Reports· Able to support Day to Day operations & Technical Upgrades· Adhere to the OLA and SLA timelines· Drive systemic improvements in system health through identification of key re-occurring theme and deep understanding of end-to-end system knowledge· Able to visualize & create end to end solutions and partner with technical team to drive solutionsMINIMUM QUALIFICATIONS· Full Time graduation from an accredited university (Mandatory)· 10 -12 years of overall experience· Must have excellent hands on experience on Labware LIMS with 4-5 years of experience· Proficient in databases skills Oracle/SQL and .NET technologies· Must have excellent written and verbal skills, including technical writing· Must be able to develop technical solutions to business problems and act as a bridge between business and technical team· Strong analytical skills ability to take ownership and drive to successful outcomes· Drive meetings to understand stakeholder requirements good knowledge of level 1 support model excellent debugging skills, good communication skills· Able to work with client/customer/user to understand the issue and provided needed help - be it documentation, technical guidance· Able to quickly understand and grasp workings of different systems· Able to work independently with documentation providedSkill proficiency expectations· Expert level· Communication· SQL / PL SQL· Labware LIMS Application (4 - 5 years of experience)· Intermediate Level· Analyst Mindset, Troubleshooting· ETL - SSIS, Informatica, Talend· Reporting tools - BOBJ, SSRS, Crystal Reports· Domain expertise - Any BFSI, Manufacturing· .NET, MVC, JavaScript· Basic Level· PLMPREFERRED QUALIFICATIONS· Master’s degree· 4 to 5 years of related experience· Demonstrated ability to quickly learn and apply new technologies· Track record as a strong team player with effective teamwork and communication skills· Good interpersonal skills – can deal and communicate effectively in English (both in writing and verbally) with systems colleagues and business users· An analytical, methodical, logical approach to problem solving, employing innovative approaches to business and technical challenges· Structured and self-disciplined approach to working – can work on own initiative· Able to work under pressure and to tight deadlines· Time management skills and the ability to prioritize multiple conflicting activities· Sound business judgment· Willingness to continue learning to expand and build on skill sets

COMPANY OVERVIEWWe exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.

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