Vice President

1 week ago

Pune, India Careerist Management Consultant Pvt. Ltd. Full time

Accountabilities :


- Provide customer service support across multiple communication channels, including chat, email, and phone.


- Address and resolve complex customer needs, requests, and inquiries in alignment with customer service standards.


- Collaborate with teams across the bank to streamline and align customer care processes.


- Identify opportunities for improvement and recommend changes to enhance customer care practices; offer feedback and coaching to colleagues based on identified areas.


- Develop and implement customer care procedures and controls to mitigate risks and ensure efficient operations.


- Resolve inquiries related to the bank's products and services, including account balances, transactions, and payments.


- Prepare reports and presentations on customer care performance and share insights with senior internal stakeholders.


- Stay informed on industry trends and best practices to enhance the efficiency and effectiveness of customer care services.


Vice President Expectations :


- Advise key stakeholders, including functional leaders and senior management, on areas of impact and alignment within and across functions.


- Assess and manage risks to support control and governance initiatives.


- Demonstrate leadership and accountability for risk management and control enhancement within your team.


- Apply a deep understanding of the organization's functions to contribute toward business objectives.


- Collaborate across business support areas to stay aligned with ongoing activities and strategies.


- Utilize advanced analytical thinking to compare and select from complex alternatives, defining problems, and developing innovative solutions.


- Incorporate findings from extensive research into problem-solving processes.


- Build and maintain strong relationships with internal and external stakeholders, leveraging influence and negotiation skills to achieve business goals.


Technical Stack :


Exp : 7 - 15 Years


- Java, spring, angular / react


- IAM - ForgeRock OR Ping OR OKTA OR SailPoint

(ref:hirist.tech)

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