Program Coordinator

3 weeks ago


Mumbai, Maharashtra, India IIDE - The Digital School Full time
About Us

At IIDE, we foster a supportive and collaborative work environment that encourages professional growth and impactful contributions. As a leading institution in digital education, we offer competitive salaries and numerous opportunities for career development.

The Role

As the Associate - Program Management at our Andheri Campus, you will be responsible for setting up online, offline, and hybrid classrooms, managing the institute's digital and physical assets, and ensuring an exceptional experience for students in the PG program. You will coordinate with trainers and students, manage the Learning Management System (LMS), and oversee various administrative tasks to ensure smooth operations.

Key Responsibilities
  • Teaching: Deliver engaging lectures on management subjects to ensure conceptual clarity and real-world application. This would include taking 1 subject per semester.
  • Assessment Development: Develop and grade assessments, ensuring timely and constructive feedback.
  • Curriculum Design: Collaborate with the academic team to design and update the curriculum in alignment with industry standards.
Classroom Setup and Management
  • Classroom Setup: Set up online, offline, and hybrid classrooms, ensuring the proper functioning of digital and physical assets.
  • Trainer Scheduling: Manage trainer schedules via Google calendars to ensure effective coordination.
LMS and Reporting
  • LMS Management: Oversee the Learning Management System (LMS), ensuring its proper utilization by trainers and students.
  • Reporting: Generate and present reports to management on course progress and key metrics.
Student Orientation and Coordination
  • Student Orientation: Conduct student orientation sessions to familiarize them with the program and its structure.
  • Student Support: Coordinate with students through CRM, calls, emails, and WhatsApp, addressing any queries or concerns.
Industry Engagement
  • Guest Sessions: Reach out to industry professionals for guest sessions via LinkedIn, enhancing the learning experience.
  • Trainer Support: Provide ongoing support to trainers, addressing course delivery-related queries.
Course Monitoring
  • Course Progress: Monitor course progress, providing timely feedback to teaching staff.
  • Communication: Serve as a communication bridge between students and trainers, particularly regarding course schedules and timings.
SOP Compliance and Moderation
  • SOP Compliance: Ensure course delivery follows predefined Standard Operating Procedures (SOPs).
  • Moderation: Assist in the moderation process for final course results and generate mark sheets.
Data Management
  • Data Upload: Follow up on student data upload on the NSDC portal for certification generation.
  • Data Analysis: Analyze course feedback and statistical data, preparing reports on course progress weekly or monthly.
Requirements
  • Experience: Minimum 2 years of experience in program coordination, student operations, or a related role.
  • Communication Skills: Excellent communication skills, both written and spoken (English).
  • Technical Skills: Proficiency in Google Workspace (Sheets, Docs, GDS, etc.).
  • Qualification: Graduation/Postgraduate degree in any stream.

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