![ContinuServe](https://media.trabajo.org/img/noimg.jpg)
Manager/ Sr Manager
4 weeks ago
ContinuServe Softech is a leading professional services, consulting and outsourcing firm that helps mid-market and Fortune 2000 organizations improve service levels and reduce costs within their back-office operations through the implementation and delivery of shared services solutions. We also provide Carve-out outsourcing services for financial and IT functions. We advise and provide outsourced services to strategic and financial buyers executing Carve-out M&A transactions.
Website : ContinuServe | Shared Service Experts
Work location : Prathik Tech Park, Electronic City Ph-1, Bengaluru, Karnataka.
Shift timings : 7 PM to 4 AM
WORK FROM OFFICE
Notice: Max 15 days joiners plz
Title : Manager/ Sr Manager – Billing
Shift Timing : 7 PM to 4 AM
Mandatory Skills:
• Has 12-16 years of experience.
• Bachelor’s degree in business administration or a related field.
• Proven experience in BPO management with a focus on inbound and outbound calling processes.
• Strong leadership and team management skills.
• Excellent communication skills, both verbal and written.
• Ability to work effectively during US hours.
• Familiarity with industry-related technologies and software
Responsibilities :
1. Communication Excellence: Demonstrate exceptional communication skills in both verbal and written forms.
Effectively liaise with clients, team members, and stakeholders to ensure clear and efficient communication channels.
2. Team Management: Lead, mentor, and motivate a team of BPO professionals to achieve performance targets.
Foster a collaborative and positive work environment, promoting teamwork and continuous improvement.
3. Operational Expertise: Oversee and optimize both inbound and outbound calling processes.
Implement and refine operational strategies to enhance efficiency and meet performance metrics.
4. Client Relationship: Build and maintain strong relationships with clients by understanding their needs and providing excellent service.
Ensure client satisfaction through proactive communication and issue resolution.
5. Work Schedule: Willingness to work during US hours to accommodate the business needs and effectively manage international operations.
6. Performance Analysis: Utilize data and analytics to assess team and individual performance, identify areas for improvement, and implement corrective measures.
7. Quality Assurance: Implement and uphold quality assurance standards to ensure high-quality service delivery in both inbound and outbound processes.
8. Proficiency in Order to Cash Process: Demonstrate expertise in the Order to Cash process, contributing to streamlined and efficient operations.
9. Adaptability: Demonstrate flexibility and adaptability in a dynamic BPO environment. Stay informed about industry trends and best practices to incorporate into operational strategies.
10. Six Sigma Certification (good to have) : Possess certification in Six Sigma, showcasing a commitment to process improvement and quality management.
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