Manager/ Sr Manager

4 weeks ago


bangalore, India ContinuServe Full time

ContinuServe Softech  is a leading professional services, consulting and outsourcing firm that helps mid-market and Fortune 2000 organizations improve service levels and reduce costs within their back-office operations through the implementation and delivery of shared services solutions. We also provide Carve-out outsourcing services for financial and IT functions. We advise and provide outsourced services to strategic and financial buyers executing Carve-out M&A transactions.

Website : ContinuServe | Shared Service Experts


Work location : Prathik Tech Park, Electronic City Ph-1, Bengaluru, Karnataka.

Shift timings : 7 PM to 4 AM

WORK FROM OFFICE

Notice: Max 15 days joiners plz

 

Title : Manager/ Sr Manager – Billing

Shift Timing : 7 PM to 4 AM

 

Mandatory Skills:

•             Has 12-16 years of experience.

•             Bachelor’s degree in business administration or a related field.

•             Proven experience in BPO management with a focus on inbound and outbound calling processes.

•             Strong leadership and team management skills.

•             Excellent communication skills, both verbal and written.

•             Ability to work effectively during US hours.

•             Familiarity with industry-related technologies and software

 

 

Responsibilities :

1.            Communication Excellence: Demonstrate exceptional communication skills in both verbal and written forms.

Effectively liaise with clients, team members, and stakeholders to ensure clear and efficient communication channels.

2.            Team Management: Lead, mentor, and motivate a team of BPO professionals to achieve performance targets.

Foster a collaborative and positive work environment, promoting teamwork and continuous improvement.

3.            Operational Expertise: Oversee and optimize both inbound and outbound calling processes.

Implement and refine operational strategies to enhance efficiency and meet performance metrics.

4.            Client Relationship: Build and maintain strong relationships with clients by understanding their needs and providing excellent service.

Ensure client satisfaction through proactive communication and issue resolution.

5.            Work Schedule: Willingness to work during US hours to accommodate the business needs and effectively manage international operations.

6.            Performance Analysis: Utilize data and analytics to assess team and individual performance, identify areas for improvement, and implement corrective measures.

7.            Quality Assurance: Implement and uphold quality assurance standards to ensure high-quality service delivery in both inbound and outbound processes.

8.            Proficiency in Order to Cash Process: Demonstrate expertise in the Order to Cash process, contributing to streamlined and efficient operations.

9.            Adaptability: Demonstrate flexibility and adaptability in a dynamic BPO environment. Stay informed about industry trends and best practices to incorporate into operational strategies.

10.          Six Sigma Certification (good to have) : Possess certification in Six Sigma, showcasing a commitment to process improvement and quality management.





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