Principal Engineer

Principal Engineer (Full Stack Developer) - US shift – Full time About the Role We are seeking a Principal Managed Services Engineer to join our Managed Services Team and take ownership of supporting diverse client environments. This role focuses on maintaining, triaging, and improving a variety of customer systems — from custom-built applications to modern cloud solutions — across multiple industries and technology stacks. The ideal candidate is a seasoned engineer who thrives in dynamic, multi-technology environments and has a proven track record of troubleshooting, performance tuning, and driving operational excellence. This is a hands-on and client-facing position , ideal for someone who can rapidly assess unfamiliar systems, deliver fixes, and provide technical leadership in a consulting setting. This position operates during 3rd shift (overnights, India-based) to align with U.S. business hours and includes regular weekend maintenance . Key Responsibilities Client Environment Support – Serve as a primary point of contact for production support, triage, and incident resolution across diverse client systems . Bugfixing & Maintenance – Perform root cause analysis, implement bug fixes, and ensure long-term stability of customer applications and work on Agile based project when required. Cross-Technology Expertise – Work across a wide range of technologies such as .NET, React JS, Ruby on Rails, cloud-native applications, and automation tools . Operational Leadership – Establish and refine monitoring, alerting, and incident response practices. Collaboration – Partner with customer teams and internal engineers to identify improvements and streamline operations. Maintenance Windows – Participate in planned weekend maintenance activities as part of a rotating schedule. Knowledge Transfer & Documentation – Ensure systems are well-documented and that knowledge is shared within the team. Adaptability – Continuously learn and integrate new tools, platforms, and technologies used across client environments. Required Skills & Experience 7+ years of experience Web application and API Development, in infrastructure, managed services roles (Good to have Devops knowledge) with at least 3+ years supporting production environments at scale. Strong troubleshooting and problem-solving skills across applications, infrastructure, and networking layers. Experience with multiple cloud platforms ( Azure, AWS ,GCP, Oracle Cloud) and hybrid environments. Proven ability to debug, support, and maintain applications built with various frameworks, including .NET, React, Graphql and Ruby on Rails. Familiarity with CI/CD pipelines, observability tools, and incident response workflows. Strong scripting or automation experience (e.g., Python, Bash, PowerShell). Excellent communication and client-facing skills for working in a consulting environment. Willingness and ability to work 3rd shift (overnights, India) and participate in scheduled weekend maintenance windows . Preferred Qualifications Experience with UiPath or similar automation platforms a plus. Prior experience in managed services or consulting environments with multiple concurrent clients. Familiarity with a broad range of database technologies ( SQL Server, Oracle DB, Postgres, MongoDB, etc.). Experience improving legacy systems for better reliability, cost optimization, or scalability. Why Join Us? Diverse Technology Exposure – Support a wide range of tools, frameworks, and cloud platforms. Impactful Role – Keep mission-critical client systems operational and evolving. Global Team Culture – Work with experts across multiple time zones and technology domains. Professional Growth – Gain experience across industries, tools, and modern automation practices. Competitive Compensation – Principal-level rates based on skills and experience, with shift differential for overnight work. If you excel at diagnosing complex systems, solving tough operational challenges, and thrive in a multi-technology, always-learning environment , we’d love to hear from you.   Powered by JazzHR