Facilities Director

3 weeks ago

gurugram, India JLL Full time

Account Director

Work Dynamics

What this job involves

Client and Account Management

·Be the single point of contact for Jones Lang LaSalle’s service delivery and as the escalation point in India

·Be accountable for the service delivery to meet the contractual obligations of Jones Lang LaSalle in India

·Manage relationships with key stakeholders in Expedia’s organization in Bangalore, Mumbai, Gurgaon, and organize regular business review with them

·Develop and implement, together with the Regional Account Director, a business plan which meet Expedia’s outsourcing and Jones Lang LaSalle’s objectives for the account in India.

Contract Management

Ensure the adherence to the contract. Be responsible for the achievement of the key performance indicators, service levels and other measures as contracted. Implement and manage the change control process. Manage the governance process for the account in India

Financial Management

Assist Expedia with the development of the property budgets and forecasts in accordance with the financial timetable. Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors’ targets (JLL plan) Meet the agreed growth targets for the account. Look for opportunities to cross-sell services. Responsible for collection of fees from client and tracking of outstanding payments.
 

Operations

Be responsible for the direct management of all resources involved in the delivery of services. e.g., recruitment, performance assessment etc. Actively manage the professional development of all direct reports. Prepare and implement a Succession Plan for the account. Be responsible for the implementation of technology systems to support service delivery. Ensure the required reporting from the systems. Develop and implement standard operating procedures and processes for the account. Develop, implement and manage all regional initiatives and programs for the account. Drive client specific initiatives such as savings targets, benchmarking and best practices. Source, transfer and implement best practices to the account. Drive regional consistency in the account e.g., in reporting, standard operating procedures, systems and HR practices. Establish consistency in the monthly reporting in each country. Take part in the development of the regional reporting to the satisfaction of Expedia.

Sound like you? To apply you need to be:

We uphold excellence in everything we do—and we’re always on the lookout for people who share our values. To fit this role, you should be a:

Seasoned expert

You have at least eight years’ experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace on the technical and financial know-how of running a service delivery team.

Critical thinker

Does problem solving come naturally to you? In this role, you will need to come up with strategies in applying holistic approaches and long-term solutions for complex problems. You’ll also need excellent organisational skills to prioritise work and meet tight deadlines.

Compassionate leader

Teamwork is a vital aspect of our brand, and we’ll expect you to value this as well. You’ll be the team’s anchor in difficult days and their proud leader in times of success. Most important, you’ll lead by example, and promote open, constructive and collaborative relationships at all levels.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

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