Branch Support

About the Role:

• The Base Manager/Branch Manager is responsible to generate new business opportunities and to ensure implementation of operations strategy & plan in order to set up a best in class, cost effective service delivery and achieve assigned P&L targets. Also has to maintain High level of engagement in cost management, people management and customer management. Additionally, he must deliver relentless execution of on time service with precision and at pace, and continuous process of optimising the resource. 

The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Requirements

Job Responsibilities:

SALES, OPERATIONS & CRM

• Planning and achieving segment-wise revenue (CBU/RBU/etc.) as per annual operating plan. Ensure the revenue target is achieved.
• Achieve revenue target of the base/branch with consistent performance on monthly basis
• Ensure profitable business performance and expansion of Rentokil PCI’s services in selected segments.
• Ensure corporate credit policy is implemented within stipulated timelines
• Convert the built-up database into business and look for expansion and development of new business
• Effective execution of systems and processes as per the guidelines to optimise the base/branch operations. This includes Operations, Finance and inventory systems, and speed apps
• Analyse competitor ’s activity and plan strategies to meet the challenges and report timely to the Reporting authorities
• Ensure on-time Service delivery every time with precision and at Pace
• Identify service GAPs and ensure non-recurrence of the same by implementing continuous monitoring, audit and improvement plans.
• Effective customer contact management and customer relations to achieve the target customer retention of both RBU and CBU.
• Increase productivity by effectively managing sales and service colleagues
• Monitor and control costs such as manpower, chemical/material consumption and ensure proper use of equipment.
• Ensure effective budgeting to yield good ROI at the base/branch
• Ensure all the services are delivered ON TIME as per the static visits & ensure minimum backlog services helping in ON TIME RENEWAL
• Ensure SCP devices should be active at all times & should be used for all service delivery 
• Regular monitoring the operations KPI with operations Team & Service Planners in order to achieve the branch operations KPIs
• Ensure materials are utilised as per the SRF and Cost sheet by Operations teams without any deviations
• Briefing the Operations team on the cost sheet along with details of material utilisation.
• Ensuring all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services. Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling
• Ensure complaints are attended on time as prescribed.

Educational Qualification / Other Requirement:

• Bachelor’s Degree (or its equivalent) in a related area and at least 3+ years of managerial experience
• Should be an excellent individual performer with prior experience of team handling

Role Type / Key working relationships:

• People Manager
• The role will be working closely with Divisional Leadership Team, Branch Sales,Operation  and all support function team to meet the objectives of the organisation

Benefits

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation
• Benefits