Claims Service Consultant Level 2

Claims Service Consultant (Level 2) – Commercial Motor Team – Multiple Locations At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. Let’s care for tomorrow, so we can create a better future together, for everyone. About the role Compassionately managing a high volume of inbound and outbound calls in a dynamic, team-oriented environment, ensuring each interaction is handled with care and efficiency. Manage a portfolio of fleet claims, applying thoughtful decision-making throughout the lifecycle of each claim. Building and nurturing strong, respectful relationships with both internal colleagues and external partners, always striving to deliver the most supportive outcomes for our customers. Delivering warm, responsive customer service with empathy and professionalism, while contributing positively to a cohesive and collaborative team environment. Upholding regulatory standards with integrity and attentiveness, responding to customer needs in a timely, solution-focused manner aligned with AAL phone expectations About you Demonstrated experience in motor claims within a call-centre environment, with added value from exposure to commercial, complaints, and fleet claims. Confident communicator able to manage volume of inbound and outbound calls with empathy and care for our customers. Skilled at building positive relationships with insurance brokers and navigating customer needs with professionalism , and comfortable using a range of digital tools, systems, and reporting platforms. A passion for leveraging emerging technologies to stay ahead in a fast -changing digital world Confident in managing multiple tasks across various systems and product disclosure statements (PDS), ensuring accuracy and timeliness. Detail-oriented and organized, with the ability to interpret complex information, make thoughtful decisions, and support ongoing professional development through portfolio submissions Benefits and perks Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance. Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer For more details about our benefits, visit the Allianz Careers site. About Allianz Group  Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.   At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.  We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.  Adjustments and support   If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to   for a confidential conversation. Join us. Let’s care for tomorrow.