Account Manager

3 weeks ago


Gurgaon, Haryana, India SIGN3 Full time

About the company

Sign3 is a customer intelligence platform that empowers companies to address business-critical challenges like fraud, credit and growth.

Our mission revolves around revolutionizing the way businesses understand their customers and make informed decisions about them.

Job Summary:

The Account Manager will be responsible for managing and nurturing relationships with existing clients, ensuring they derive maximum value from our products and services. This individual will serve as a trusted advisor, proactively addressing client needs, driving retention and identifying opportunities for growth within the existing client base.

Key Responsibilities:

Serve as the primary point of contact for assigned existing client accounts

Develop and maintain strong, long-term relationships with clients to understand their evolving business needs and objectives

Ensure continued engagement and satisfaction by providing proactive support and guidance

Identify upselling and cross-selling opportunities to expand account value

Address client concerns promptly and effectively, liaising with internal teams to provide solutions

Conduct regular check-ins, business reviews, and performance analyses to optimize client success

Collaborate with product, sales, and customer support teams to enhance the overall customer experience

Monitor account performance, usage metrics, and customer feedback to drive continuous improvement

Stay updated on industry trends and competitors to provide strategic insights to clients

What We Offer:

Industry-benchmark compensation and flexible working environment

An opportunity to work in a fast-growing SaaS company at the forefront of fraud & intelligence technology

An opportunity to work with an exceptional founding team with a high pedigree and build connections across the startup ecosystem including brilliant founders, VCs, and veterans

You'll learn to execute ideas and scale them from 0 to 1. You become intimately familiar with the entire lifecycle of a company right from ideation to launching a successful business

Swanky office space in a prime location


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