Transformation Delivery
4 weeks ago
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Transformation team to partner with the Business.
As a Transformation Delivery & Design-Account Solution transformation - Associate in the Digital and Platform Services (DPS) organization, you will be leading a transformation program for account solutions. Your role will involve redefining the Account Solution space, streamlining client experience, and building a capability-promoten architecture. You will work closely with multiple stakeholders and lead a team to achieve program objectives. This role provides an opportunity to leverage your experience and skills in a dynamic and challenging environment.
Job Responsibilities:
Understand current processes and challenges and define future state process and benefits with the goal of enhancing client experience, increasing automation/efficiency, and reducing risk. Full program lifecycle management including Defining program/project objectives and benefits, functional domains and architecture, business requirements, delivery roadmaps, migration of processing from current state/platforms to target state processes and platforms, Operational readiness Partner with business and technology teams to execute and achieve program objectives. Governance – Regular, formal updates to senior stakeholders Lead a team and build/develop the right skills, experience, knowledge and capacity in support of the above Leadership - Assume a key leadership role within the Strategic Execution team. Build & develop relationships, within and across the organization, and drive change. Providing sign off on the functional requirements and system design Monitoring the user acceptance testing and reviewing defects raised with a view to ascertain the impact to Operations. Ensuring operations performs prerelease and post release validations for the platform releases Assisting in documenting the operations procedure and providing training to the operations teams on the new functionalities Be involved in each stage of the Project Delivery Framework (PDF) from requirements to deployment and implementation.Required qualifications, capabilities and skills :-
Overall 10+ years of experience in similar environment and strong team management experience Working knowledge of Account solutions, products- DDA account opening and Virtual products Working knowledge on Client on-boarding and experience in automating of client account setups thereby improving faster and easier onboarding with reduced production set up issues, and better product mandate/options visibility Strong Interpersonal skills to be able to communicate internally & externally and at all levels. Program Management – Prior experience of managing large scale, complex, multi-year programs, with multiple sub-projects/phases. Ability to organize, prioritize and manage multiple streams of work in parallel. Strong attention to detail and must be able to demonstrate outstanding delivery track record Experience with Agile delivery methods Effective change management and transformation experience. Ability to challenge current state and mind set, adapt to a changing environment Influencing and negotiation skills - Leverage subject matter expertise in driving conversations, challenging status quo and influence decisions/direction with stakeholders Good communication (both oral and written), ability to create and deliver executive presentations Holding self and all teams accountable and focus on delivery Strong partnership record - ability to build effective relationships to leverage different parts of the organization as required Ability to lead and work independently Shift -EMEA hours –Flexible to rotate, if required.-
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