Senior Principal Technical Support Engineer
7 days ago
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our Aspen global community.We are seeking a Senior Principle Technical Support Engineer to join our Aspen Unified Solutions Technical Support team. The ideal candidate should be able to learn new concepts quickly, be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards.Your Impact Assignments will be varied. Your time will be divided between solving customer problems with our Aspen Unified solutions and delivering high quality training on our Petroleum supply chain product line and other department projects as needed. Provide customer specific reviews, health checks and guidance to holistically solve customers’ business problems. Provide specific recommendations for customers to achieve more business value from our products. Drive improvement in our Unified software. Provide your own ideas and bring customer feedback to the R&D team to make our products better. Serve as a key focal point for problem escalation and resolution. Develop and maintain Unified training course materials and curriculum to include newly released functionality and the latest trends in Simulation fields. Author white paper solution articles for publication to the user community through our support web knowledge base. Test pre-released versions of AspenTech software. Travel to customer sites if required. Travel is usually around 50% and includes international travel. Deliver the product training at the office and customer site Worldwide to meet the demand from customer. Knowledge transfer sessions for internal staff on technical issues. Provide necessary Sales Support by Demonstrating Product functions, Demo and presentation. What You'll Need Engineering Degree B Tech / BE in Chemical / Process Engineering / Petroleum Engineering (or) Petrochemical is minimum. Master’s degree or higher qualification is advantage. Minimum working experience of 12-15 years with Aspen Unified solutions like Aspen Unified PIMS, Unified Scheduling, Blending and Optimization. Direct working experience with AspenTech software for minimum 10 years is required. Experience in PIMS AO, Aspen Petroleum Scheduler modeling in a Refining / Oil and Gas Industries are added advantages. Experience in Consultative skills in the Petroleum Supply chain Domain. Excellent Communication Skills in English and writing Skills are essential for the Job. Interpersonal and Customer Relationships. Travel Requirements: 50-60% Travel time. #LI-RK1
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