Dynamics Trainer

Job Title: Microsoft Dynamics 365 Trainer

Job Summary:

We are seeking a skilled and knowledgeable Microsoft Dynamics 365 Trainer to deliver high-quality training sessions to professionals and clients. The ideal candidate will have hands-on experience with Dynamics 365 modules (such as Finance, Supply Chain, Customer Engagement, Sales, or Business Central), and the ability to translate complex technical concepts into practical, easy-to-understand training content. The candidate should be willing to deliver trainings as per the business requirements in all the time zones in both online and offline formats.

Key Responsibilities:

• Design and deliver training sessions (virtual and in-person) for Dynamics 365 modules such as Sales, Customer Service, Finance, Supply Chain, or Business Central.
• Develop training materials including manuals, e-learning content, quick reference guides, and video tutorials.
• Customize training content based on audience roles (end-users, power users, administrators).
• Conduct training needs assessments and evaluate learning outcomes.
• Provide post-training support and coaching to ensure successful adoption.
• Collaborate with project teams, business analysts, and stakeholders to align training with business processes.
• Stay current with Dynamics 365 updates and incorporate new features into training programs.

Required Qualifications:

• Proven experience with Microsoft Dynamics 365 (one or more modules).
• Strong understanding of business processes and how they map to Dynamics 365 functionality.
• Experience in delivering technical or application training to diverse audiences.
• Excellent communication, presentation, and facilitation skills.
• Proficiency in Microsoft Office 365 and training tools (e.g., Teams, PowerPoint, LMS platforms).

Good To Have:

• Microsoft Certified: Dynamics 365 Functional Consultant Associate or equivalent certification is a plus.
• Strong foundational understanding of business and management principles, with the ability to relate them to Dynamics 365 processes.
• Technical background (e.g., IT, software engineering, systems analysis) with the ability to quickly learn and adapt to new technologies.
• Demonstrated ability to ramp up quickly on Dynamics 365 modules and deliver effective training.
• Experience with Power Platform (Power BI, Power Apps, Power Automate) is an advantage.
• Prior experience in ERP/CRM implementation, support, or consulting is beneficial.