2nd Line

2 weeks ago

Chennai, India Randstad Full time

Please share your CV on

As a 2nd Line IT Support Engineer, you will be responsible for providing technical support

to end users, troubleshooting issues, and maintaining IT infrastructure. Your primary focus

will be on the Microsoft stack, including Microsoft 365, Azure, Windows Server, and related

services. You will act as an escalation point for Level 1 support and work closely with the

wider IT team to ensure the smooth operation of IT systems within a fast-paced business.

Key Responsibilities:

  • Key focus on helpdesk service tickets, ensuring timely manner and first time

resolutions are focus.

  • Provide second-line technical support for desktops, laptops, mobile devices, and

applications, AI tools and SAAS based systems.

  • Troubleshoot and resolve Microsoft 365 (Exchange, SharePoint, Teams, OneDrive)

and Azure-related issues.

  • Support and maintain Windows Server environments, including Active Directory,

Group Policy, and security configurations.

  • Assist with network troubleshooting, including VPN, firewalls, and general

connectivity issues.

  • Monitor system performance, identifying and resolving issues proactively.
  • Manage and support endpoint security solutions and compliance policies.
  • Assist in the deployment and administration of cloud-based services.
  • Document and update technical procedures, solutions, and IT policies.
  • Provide support for Microsoft Teams and SharePoint collaboration tools.
  • Work closely with Level 3 support and third-party vendors for complex escalations.
  • Train and mentor staff as needed.
  • Participate in IT projects, including cloud migrations, security enhancements, and

software rollouts.

Essential

  • At least 5 years experience in a 3nd Line IT support role within a corporate

environment.

  • Strong expertise in the Microsoft stack, including Windows 10/11, Windows Server

(/2019/2022), Microsoft 365, and Azure.

  • Experience supporting Active Directory, Group Policy, DNS, and DHCP.

Desirable


• Microsoft certifications (e.g., MS-900, AZ-900, MD-102, MS-102, or equivalent

experience).


• Experience in the maritime, logistics, or data intelligence industries.

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