Senior Technical Consultant

3 days ago

Gurgaon, Haryana, India Sprinklr Full time

About Sprinklr

Sprinklr is a leading enterprise software company dedicated to enhancing customer experiences across all digital channels. With cutting-edge AI, our Unified Customer Experience Management (Unified-CXM) platform enables businesses to deliver personalized, human-centric interactions at scale. Headquartered in New York City and operating globally, Sprinklr serves over 1,000 of the world's most valuable enterprises, including Microsoft, P&G, Samsung, and more than 50% of the Fortune 100.

Learn more about our culture and values through The Sprinklr Way .

Role Overview

As a Senior Technical Consultant , you will play a pivotal role in delivering complex integrations between Sprinklr and third-party platforms, including Social, CRM, Contact Center as a Service (CCaaS), Digital Asset Management (DAM), and Analytics solutions. You will provide expert consultation on how to best integrate Sprinklr's capabilities with existing enterprise ecosystems, ensuring seamless workflows and maximizing value for our clients.

You will be comfortable managing multiple projects simultaneously, navigating both operational and technical challenges. From reviewing project scopes to implementation and training, you will collaborate closely with internal and external stakeholders. Your ability to articulate technical solutions clearly to both technical and non-technical audiences will be essential. Additionally, you will leverage Sprinklr's standardized integration connectors and develop custom solutions to address specific client needs, positioning yourself as a subject matter expert in Sprinklr integrations.

Key Responsibilities

  • Lead complex integration projects, aligning Sprinklr solutions with third-party systems in dynamic enterprise environments.
  • Provide technical consultation on highly sophisticated solutions to internal and external stakeholders.
  • Design, implement, and optimize API integrations between Sprinklr and other platforms.
  • Develop proof-of-concept (PoC) applications using available SDKs and APIs.
  • Troubleshoot integration issues, identifying product gaps and enhancement opportunities.
  • Assist in backend code analysis and API request/response evaluation.
  • Create API extensions using third-party endpoints within Sprinklr workflows.
  • Collaborate with Product and Engineering teams to enhance platform capabilities.
  • Document best practices, operational procedures, and troubleshooting guidelines.
  • Mentor junior consultants, fostering technical excellence and professional growth.
  • Stay updated with industry trends to drive innovation and process improvements.

Required Qualifications

  • Bachelor's degree in Computer Science, a related field, or equivalent practical experience.
  • 4-8 years of experience as a senior-level developer, engineer, or technical consultant.
  • Strong expertise in Customer Experience (CX) or CCaaS technical solutions.
  • Proficiency in at least one object-oriented programming language such as Java, Groovy, JavaScript, Node.js, or Python.
  • Extensive experience with data exchanges, API integrations, and REST/SOAP architectures.
  • Hands-on experience with API testing tools like Postman and log analysis tools like Graylog and Kibana.
  • Familiarity with internet protocols, VPNs, DNS, and web standards.
  • Solid understanding of relational and NoSQL databases.
  • Excellent communication and presentation skills, with the ability to engage stakeholders at all levels.
  • Strong problem-solving skills, adaptability, and a proactive learning mindset.

Why Join Sprinklr?

At Sprinklr, we are committed to creating an inclusive, dynamic workplace where employees feel valued and empowered. Our employee value proposition includes:

  • Comprehensive Benefits : We offer global and localized health and well-being programs, ensuring financial protection for employees and their families.
  • A Mission-Driven Culture : Our goal is to enable organizations worldwide to create happier customers and drive digital transformation.
  • Career Growth & Learning : We invest in our people through continuous learning opportunities, including LinkedIn Learning and technical certifications.
  • Employee Well-being : Daily meditation breaks, virtual fitness sessions, and access to wellness apps like Headspace.

Diversity, Equity & Inclusion

Sprinklr is an equal opportunity employer committed to fostering an inclusive and judgment-free workplace. We celebrate diversity and believe that a strong, diverse team drives innovation and success. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

For more details on our benefits and policies, visit Sprinklr Benefits .

Join us and be a part of shaping the future of customer experience management

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