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Service Manager
3 months ago
We are seeking an experienced and dynamic Offshore Operations Lead to oversee a set of Veeva Vault applications, with a particular focus on PromoMats. This role is critical for managing external vendor partnerships and ensuring smooth operations within our Veeva Vault ecosystem. The ideal candidate will have a strong background in Veeva Vault, specifically PromoMats, with proven experience in leading operations teams and managing complex, cross-functional projects. This role does not involve direct reports but requires the ability to hold vendors accountable and maintain a strong team culture.
Key Responsibilities:
Oversee Veeva Vault Applications:
Manage the day-to-day operations and performance of a suite of Veeva Vault applications, with a strong emphasis on PromoMats.Vendor Management:
Hold external partners accountable for delivering high-quality technical and functional services. Ensure they meet SLAs and other performance metrics.Operations Leadership:
Lead and manage the operations, ensuring efficient and effective service delivery. Drive continuous improvement initiatives and operational excellence.Techno-Functional Expertise:
Utilize your deep understanding of both the technical and functional aspects of Veeva Vault to guide and support the team and vendors in resolving complex issues.Team Collaboration:
Foster a positive, collaborative team culture that values innovation, continuous learning, and a proactive approach to problem-solving. Align with the global team and ensure seamless communication and collaboration.Stakeholder Engagement:
Engage with internal stakeholders to understand business needs, ensure alignment of operational activities with business goals, and provide regular updates on operational performance.Quality Assurance:
Ensure all operational processes adhere to the highest quality standards and compliance requirements.
Qualifications:
Experience:
Experience in Veeva Vault operations, with a strong focus on PromoMats.Vendor Management:
Demonstrated experience in managing external vendors and holding them accountable for deliverables.Leadership:
Proven experience leading and managing operations teams in a fast-paced, global environment. Prior experience in an offshore role is a plus.Techno-Functional Skills:
Strong background in Veeva Vault with the ability to bridge technical and functional aspects effectively.Team Culture:
Ability to foster a strong, positive team culture. We value a modern, energetic, and inclusive team environment.Communication:
Excellent communication and stakeholder management skills. Ability to collaborate across global teams and time zones.
